Customer Support Engineer

At Epignosis our mission is simple yet bold: To make learning technologies accessible to every business, regardless of geography, sector, or company size. And we've been doing just that for more than two decades, empowering millions of people to grow, learn, and thrive through technology that's both powerful and affordable.

We're rapidly becoming one of Greece's largest SaaS companies, serving 12,000+ companies and 22+ million learners worldwide with solutions like TalentLMS (an award-winning cloud LMS built for simplicity), eFront (an enterprise LMS), TalentCards (a mobile app for deskless training), and TalentHR (a lightweight HRIS for people operations).

Our success is built on a team that believes that work should matter — not only to you, but to the world around you. We're looking for people who light up when solving hard problems, who care deeply about their craft, and who want to build something that genuinely helps people grow.

That’s where you come in! We’re looking for a Customer Support Engineer to join our Customer Support team to provide enterprise level technical support to our customers via web, email, chat and other support channels.

As a Customer Support Engineer, you will:

• →Take ownership of customer issues and see problems through to resolution.
• →Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• →Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• →Provide prompt and accurate feedback to customers.
• →Ensure proper recording and closure of all issues.
• →Prepare accurate and timely reports.
• →Document knowledge in the form of knowledge base tech notes and articles.

To be successful in this role as a Customer Support Engineer, you should have:

• You have a good grasp of HTML, CSS and JavaScript- bonus points if you have knowledge of working with APIs.
• You have proven experience in enterprise tech support.
• You are fluent in English.
• Your background is in Information Technology, Computer Science or equivalent.
• You're a born problem solver, and helping customers gives you joy.