IT Service Desk Analyst

Location:

Erickson Senior Living

Join our team as an IT Service Desk Analyst. In this role, you will provide top-notch support for IT systems, resolve issues, and escalate as needed. As the first point of contact for IT incidents and service requests, you will document all issues and resolutions, ensuring a smooth experience for users with both first-level and some second-level support.

• →Minimum of 1 year of Service Desk experience is required
• →CompTIA A+ certification (required within 12 months of hire date)
• →Job related technical certifications preferred
• →Ongoing pursuit of certifications is considered evidence of continuous learning

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Headquartered in Baltimore, Maryland, Erickson Senior Living is one of the country’s largest and most respected providers of senior living and health care with a growing, national network of communities. We help people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.