IT Support Analyst

Location:

As our IT Support Analyst, you will be part of a team that provides technology support to 1235+ residents and 655+ staff at our Eagle’s Trace Senior Living Community. Every day onsite, you will walk the campus to provide technical support to our residents and employees, handle equipment, perform assigned project work, and collaborate with your teams. You will be on-call for occasional after hours planned and unplanned events.   

To succeed in this role, you should enjoy collaborating closely with a diverse group of individuals, including residents, staff, and corporate partners, to deliver comprehensive technical support. We work with a variety of technologies and systems, and we'll provide training to help you master them. This position is fully onsite, with occasional travel to other Erickson Senior Living locations. 

• Managing the lifecycle of desktops, laptops and phone systems while applying required security controls
• Troubleshooting networking issues to various endpoints
• Handling customer complaints with patience 
• Training users on how to use technology
• Taking ownership of issues and driving issues to resolution independently
• Working in collaboration with team members, customers and vendors

• →Minimum 3 years of relevant experience; education will be considered in lieu of experience. 
• →Job-related technical certifications such as CompTIA A+ are strongly preferred. Ongoing pursuit of certifications is considered evidence of continuous learning. 
• →CompTIA A+ certification required within 6 months of employment

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Eagle’s Trace is a beautiful 70-acre continuing care retirement community in West Houston, Texas. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Eagle’s Trace helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.