Automated Operations Engineer

## Join our Team About this opportunity: We are looking for an Automated Operations Engineer to help ensure our customers continuously enjoy reliable, high-performing services. In this role, you will monitor applications and service performance, respond to incidents, and coordinate with stakeholders to support timely restoration and maintain service quality. What you will do: • Monitor applications end to end, including alarms, performance graphs, and dashboards. • Triage alarms and investigate deviations using the relevant monitoring tools. • Handle customer calls and emails, and manage user access in application nodes and GUIs. • Create trouble tickets for observed deviations and assign them to the appropriate teams for fault restoration. • Create emergency change requests when required during major or critical incidents, and raise problem tickets after restoration when appropriate. • Collaborate with stakeholders to expedite the restoration of major and critical incidents. • Acknowledge customer communications and complete ticketing and other activities in accordance with SLA requirements. • Contribute as a fast learner and team player by sharing knowledge, developing new skills, and delivering high-quality work on time. The skills you bring: • 1–2 years of experience in the IT or telecommunications industry. • A degree in Telecommunications Engineering, Computer Science, Computer Engineering, or an equivalent field. • Basic knowledge of Linux, DevOps concepts including Kubernetes, log analysis, and APIs. • Exposure to application monitoring and ticket handling. • Familiarity with monitoring and ticketing tools such as ITSM OneFM, Grafana, ELK, or CloudWatch. • Basic knowledge of SQL queries and IP networking. • Knowledge of wallet or financial platforms. • Familiarity with incident, request, and change workflows. • Good written and verbal communication skills. • ITIL Foundation certification is preferred. Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Rwanda (RW) || Kigali Req ID: 792318