ericsson-nikola-tesla1mo ago

Support Engineer

Croatia·ZagrebHybridmid

Customer SupportSupport Engineer

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Quick Summary

Overview

Technical Tools

sqlmentoring

At Ericsson Nikola Tesla, we don’t just follow technology—we shape it. With nearly 3000 professionals, mostly from STEM fields, we’re a powerhouse of innovation built on over 75 years of experience. As the region’s leading R&D center and a leading exporter of software development services, we blend deep expertise with bold ideas—lighting the way toward a more connected, secure, and intelligent future. Beyond our cutting-edge ICT solutions in the telecom sector, we’re also shaping the future in healthcare, transport, public services, and multimedia. Our innovative technologies make a real difference—enhancing everyday life and delivering meaningful value to communities.

We are looking for a Support Engineer who will act as a key link between users and our HIS solution, contributing to operational support, incident resolution, and continuous service improvement. You will join a team focused on developing and supporting advanced healthcare solutions, with a strong emphasis on our Hospital Information System (HIS). The team works closely with hospital IT departments and medical staff to ensure reliable system performance and high-quality user experience.

Responsibilities

~1 min read

→Provide 1st and 2nd level support to users of the Hospital Information System
→Analyze, diagnose, and resolve incidents and user requests
→Communicate with medical staff and hospital IT teams
→Participate in testing, implementation, and upgrades of the HIS solution
→Monitor system performance and proactively identify issues
→Document incidents, resolutions, and user guidelines
→Escalate more complex issues to the development team

University or bachelor’s degree in a technical field (computer science, IT, electrical engineering, or similar)
Experience in IT support (experience with healthcare systems is an advantage)
Basic knowledge of databases (SQL)
Understanding of IT systems and network infrastructure
Strong communication and analytical skills
Ability to work in a dynamic environment and collaborate with diverse user groups

Nice to Have

~1 min read

Experience working with hospital or healthcare information systems
Experience delivering training to larger groups of users
Knowledge of ITIL principles or experience working with ticketing systems
Basic understanding of HL7 standards or healthcare system integrations
Experience with application servers and log analysis

What We Offer

~2 min read

You won’t just work on cutting-edge technology—you’ll be part of a team that values your ideas, supports your growth, and makes sure you enjoy the journey along the way. Here’s what you can look forward to:

✓Smooth start – a company laptop, and a mobile phone with great plan.

✓Flexibility – hybrid work and flexible hours that fit your lifestyle.

✓Career growth – level up with mentoring, scholarships, and continuous learning.

✓Performance rewards – annual awards, performance-based bonuses, innovation incentives, and a holiday allowance.

✓Commute covered – full reimbursement for public transportation.

✓Beyond basic health – regular medical check-ups, supplementary and additional health insurance, and well-being programs.

✓Family support – 2000 EUR newborn gift, kindergarten subsidy, and extra days off for family needs.

✓Referral reward – earn a bonus for bringing great talent.

✓Meal perks – 100 EUR monthly meal allowance and access to our on-site restaurant in Zagreb.

✓Life beyond work – join sports, cultural, and community activities.

✓Active lifestyle – stay active with a partially subsidized Multisport card.

✓Time to recharge – enjoy compensatory time off during the Christmas holidays.