Technical Authority Expert

## Join our Team About this opportunity: We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes. What you will do: \- Develop and maintain automated solutions with a keen eye for potential problem sources. \- Drive continuous improvement in our recovery processes. \- Provide expert insight and knowledge to our support team and automated operations unit. \- Share your domain expertise with the analytics and automation team to bolster case development and analysis. \- Initiate and manage the change introduction impact analysis process. \- Coordinate with external suppliers/partners in case of incidents. \- Support server and application interconnections, focusing on user access management. \- Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging. \- Validate and execute developed use cases, extending knowledge sharing to domain support. The skills you bring: \- Ericsson Operations Engine - Mode Of Operations. \- Overall understanding of Automation?. \- Network Functions Virtualization. \- Troubleshooting skills. \- Network Performance. \- E2E Customer Experience. \- Problem management. \- Telecom Domain. \- Ericsson Customer Experience Assurance (CEA) Competence. \- Incident management. \- MS TOP. \- Customer Experience Improvement. \- Service Request Fulfilment (OMS). \- System Administration. \- Data Security.