ServiceNow Risk & GRC Expert (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

Join a dynamic and motivated team responsible for developing, integrating and managing the ServiceNow platform across Erste Group. With more than 20,000 users, the platform is strategic to the Group and supports a broad range of enterprise capabilities. In this role, you will combine your ServiceNow expertise with risk-management know-how and become a key expert for implementing risk processes on the platform.

• Own and drive the implementation and continuous improvement of risk-management processes in ServiceNow. 

• Become a recognised subject-matter expert for risk capabilities on the ServiceNow platform, with a particular focus on Integrated Risk Management (IRM/GRC) and/or Business Continuity Management (BCM). 

• Work closely with risk specialists, business stakeholders and the ServiceNow platform team to understand requirements and translate them into effective platform solutions and user stories. 

• Use your broad knowledge of ServiceNow capabilities to identify opportunities for automation, standardisation and a better user experience. 

• Contribute to risk solution design, configuration and delivery while ensuring that implementations fit the wider platform architecture and roadmap. 

• Act as a trusted advisor for IRM/GRC, guiding business stakeholders toward ServiceNow best practices and scalable solutions. 

• Work in an agile, self-driven environment where collaboration, ownership and continuous learning are part of everyday work. 
  

• At least 3 years of hands-on professional experience with the ServiceNow platform. 

• ServiceNow CSA or other certifications are highly valued. 

• Broad knowledge of ServiceNow capabilities and a strong understanding of how enterprise processes can be implemented on the platform. 

• Knowledge of ServiceNow Integrated Risk Management (IRM/GRC) and/or Business Continuity Management (BCM). 

• Experience with risk-management processes, even outside ServiceNow, is a major advantage. 

• Experience in regulated industries such as banking, insurance, or the public sector is a strong advantage  

• Ability to engage with stakeholders, analyse requirements and turn business needs into clear ServiceNow solutions and stories. 

• An independent, structured way of working combined with a strong team mindset. 

• Good English communication skills in an international working environment. 
  

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave

• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 3000,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.