Customer Service Representative

The Senior Customer Service Representative provides exceptional customer service and support to major OEM customers, resolving inquiries, issues, and complaints in a timely and professional manner.

• Serves as the primary point of contact for customers, responding to inquiries, resolving issues, and providing product information and support
• Manages customer accounts and orders, including processing orders, tracking shipments, and managing returns.
• Investigates and resolves customer complaints and escalations, ensuring customer satisfaction and retention
• Collaborates daily with cross-functional teams, including sales, logistics, manufacturing plants, warehouses, purchasing, credit, and management to address customer needs and issues.
• Has an understanding of manufacturing and engineering requirements (Will Train)
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 Knowledge/skills/abilities and other minimum qualifications:

• High School diploma or equivalent (GED) required.
• Bachelor of Science or Arts preferred.
• Minimum of two (2) years of related customer service experience required.
• Minimum of two (2) years of industrial experience preferred.
• Minimum (5) years of related experience

• Excellent customer service skills
• Demonstrated organizational skills
• Professional communication skills
• Ability to service customer needs in a prompt and professional manner.
• High degree of accuracy
• Dependability
• Demonstrated ability to take an analytical approach to problem solving.
• High level of initiative
• Strong ability to multi-task
• Ability to work independently in a fast-paced, demanding environment
• Must have a desire to learn
• Technical skills are a plus