Sales & Operations Specialist

Mexico·Mexico Citymid

OperationsOperations Specialist

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Quick Summary

Overview

The Opportunity We have an exciting opportunity for a Sales & Operations Specialist to join our key client team to support the execution and growth of a new sports apparel sales channel, powered by a proprietary technology platform.

Key Responsibilities

Sales & Customer Execution Act as a key operator in the sales-assisted journey, supporting customers from product selection through to order completion Prepare, manage, and convert sales quotes, ensuring speed, accuracy, and commercial alignment…

Requirements Summary

5+ years’ experience in a start-up, scale-up, or new product launch environment, ideally within eCommerce or digital platforms Proven track record of launching and scaling new sales channels, products, or commercial programmes Comfortable operating…

Technical Tools

ecommerceproject-management

We have an exciting opportunity for a Sales & Operations Specialist to join our key client team to support the execution and growth of a new sports apparel sales channel, powered by a proprietary technology platform. Based in Mexico City, this role sits at the intersection of Sales, Operations, and Customer Delivery, owning the end-to-end execution of the channel. The role operates within a sales-assisted model, leveraging North America inventory, ESW-enabled quoting and payments, and cross-border delivery into Mexico.

This is a critical role responsible not only for operational execution, but also for driving revenue conversion, managing customer interactions, and scaling the channel. The Sales & Operations Specialist ensures that demand is translated into accurate, paid, and successfully delivered orders, while continuously improving the operating model as the programme grows.

Responsibilities

~1 min read

Act as a key operator in the sales-assisted journey, supporting customers from product selection through to order completion
Prepare, manage, and convert sales quotes, ensuring speed, accuracy, and commercial alignment
Engage directly with customers to drive order completion and revenue capture
Partner closely with Mexico sales teams to support demand generation and maximize conversion
Ensure a seamless and professional customer experience

Own validation of product availability and order feasibility prior to payment issuance
Coordinate with inventory systems to ensure stock accuracy and fulfilment readiness
Act as a checkpoint across sales, systems, and ESW platforms
Ensure all orders meet defined controls before progressing

Manage end-to-end payment flow
Ensure payment links align with approved quotes and inventory
Monitor payment completion and release orders
Maintain governance across transactional processes

Own the end-to-end order lifecycle from payment through to successful delivery
Coordinate with internal teams and external vendor partners to ensure on-time, in-full delivery
Track order progression and proactively manage exceptions, delays, and risks
Act as the central point of coordination across stakeholders to ensure delivery outcomes
Escalate issues in a timely and structured manner

Ensure adherence to workflows and controls
Document processes and contribute to playbooks
Identify friction points and drive process improvements
Support reporting on performance and trends

Requirements

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5+ years’ experience in a start-up, scale-up, or new product launch environment, ideally within eCommerce or digital platforms
Proven track record of launching and scaling new sales channels, products, or commercial programmes
Comfortable operating in ambiguity and building structure from the ground up
Strong commercial mindset, motivated by revenue growth and conversion
Experience working across sales, technology, and operations
Comfortable with inventory systems and OMS platforms
Strong collaboration and stakeholder influencing skills
Resilient and adaptable in fast-paced environments
Impact-focused, with a strong ownership mindset

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.
Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

What We Offer

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✓Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.

✓Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.

✓Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.