Client Concierge, General Practice
United States·LawrencemidConciergeHospitality & Tourism
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Quick Summary
Key Responsibilities
Welcome clients and pets while providing a warm,
Technical Tools
ConciergeHospitality & Tourism
What We Offer
~3 min read✓$21–$23/hour based on experience and skillset
✓Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
✓CVT/LVT/RVT license reimbursement
✓RECOVER Training for advanced CPR skills
✓Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
✓16-Week VTNE Study Group
✓Professional Development Assistance
✓Generous PTO + Paid Holidays
✓Employee Referral Bonuses + Employee Pet Discount
✓Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
✓NVA Pet Resort Discount + Pet Insurance Discount
✓Medical, Dental, Vision + HSA/FSA Options
✓Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
✓401(k) with employer match
✓Employee Assistance Program
✓Monday, Tuesday, Thursday, Friday: 7:00 AM – 2:00 PM
✓Wednesday: 7:00 AM – 3:00 PM
✓Welcome clients and pets while providing a warm, personalized experience throughout their visit
✓Serve as a primary point of contact for General Practice clients from arrival through discharge
✓Coordinate appointments including consultations, rechecks, procedures, and drop-offs
✓Support multi-department scheduling when needed
✓Admit and discharge patients while maintaining accurate client and patient records
✓Communicate with clients regarding appointments, treatment updates, estimates, follow-up care, and next steps
✓Review upcoming appointments to ensure records and documentation are complete before the visit
✓Process payments, invoices, estimates, and assist with billing-related questions
✓Coordinate with doctors and hospital departments to ensure a seamless client and patient experience
✓Address client questions and concerns with professionalism, compassion, and excellent customer service
✓Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, Medical Secretary, or in a customer-facing healthcare role preferred
✓Strong communication and client service skills
✓Ability to multitask and stay organized in a busy veterinary hospital setting
✓Comfortable handling scheduling, medical records, and financial transactions with accuracy
✓Professional, compassionate, and team-oriented approach
✓Strong attention to detail and follow-through
✓Fluent English speaking and reading skills required
✓Lawrence, MA & Andover, MA
✓North Andover, MA & Methuen, MA
✓Haverhill, MA & Lowell, MA
✓Dracut, MA & Tewksbury, MA
✓Salem, NH & Windham, NH
✓Nashua, NH & Derry, NH
✓Manchester, NH & Boston North Shore communities
About the Role
~1 min readLocation & Eligibility
Where is the job
Lawrence, United States
On-site at the office
Who can apply
US
About this job
- Who can apply
- United States
- Posted
- 15 days ago
Listing Details
- Posted
- September 30, 2026
- First seen
- September 30, 2026
- Last seen
- October 15, 2026
Posting Health
- Days active
- 14
- Repost count
- 0
- Trust Level
- 24%
- Scored at
- October 15, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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