Client Service Representative, Veterinary Medicine

United States·Tacomamid

OtherClient Service Representative

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Quick Summary

Overview

Client Service RepresentativeSummit Veterinary Referral Center - Tacoma, WA Hourly pay range: $18.00–$23.

Technical Tools

OtherClient Service Representative

Hourly pay range: $18.00–$23.00 depending on experience + Night Differential

Full-time opportunity in Tacoma / South Puget Sound, WA

Schedule: Client Services operates 7 days a week; seeking someone with flexible availability. Anticipated schedule options: Tuesday/Wednesday/Thursday 6am–6pm or Overnight 6pm–6am. Apply to learn more!

We are seeking a reliable and friendly Veterinary Client Service Representative to join our team. In this role, you will be the first point of contact for our clients, greeting them warmly and checking them in to the hospital. You will be responsible for assisting clients, discussing fees and payment options, answering questions about emergency cases that may need to be seen, and collecting deposits and payments.

What We Offer

~1 min read

At Summit Veterinary Referral Center, part of Ethos Veterinary Health, you'll be part of the largest Emergency and Specialty Center in the South Puget Sound. With specialists in Anesthesia, Cardiology, Emergency/Critical Care, Internal Medicine, Neurology, Nutrition, Oncology, Ophthalmology, Surgery and Radiology, we work as a team to provide the most comprehensive patient and client care in our region, with daily grand rounds and 7 surgical suites, CT/MRI, endoscopy, and more. Our culture is all about collaboration and a thriving passion for best medicine, with a robust CE budget, VTS support, and multiple structures in place to help reduce burnout.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Greet clients with a friendly demeanor and provide exceptional customer service
Assess patients at arrival and determine the appropriate level of care needed for each pet
Discuss clinic fees and payment options, and answer client questions regarding clinic services and pet care
Communicate with veterinary technicians and veterinarians regarding patient status
Maintain client information and medical records in an accurate and organized manner
Work closely with veterinarians, technicians, and support teams
Contribute to a positive, team-focused hospital culture

Prior experience in customer service or veterinary setting preferred, but not required
Excellent communication skills, both written and verbal
Ability to work well in a fast-paced and stressful environment
Detail-oriented and able to accurately manage and prioritize tasks
Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
A collaborative mindset and commitment to exceptional patient care, with a compassionate and caring attitude towards pets and their owners

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.