Overnight Client Service Representative

$18.00–$22.00/hour (DOE) + Overnight Shift Differential
Full-time opportunity in Honolulu, Hawaii

Available Schedules:

• Saturday–Tuesday | 7:00 PM–5:00 AM
• Wednesday–Saturday | 7:00 PM–5:00 AM

Help provide exceptional care from the very first interaction. As an Overnight Client Care Representative at Veterinary Emergency + Referral Center of Hawaii (VERC), you'll be the welcoming, compassionate voice guiding pet owners through emergency and specialty visits. Working closely with our medical team, you'll play a vital role in creating a positive client experience while supporting one of Hawaii's premier veterinary hospitals.

• Welcome clients and patients with professionalism, compassion, and empathy.
• Serve as the first point of contact for emergency and specialty clients during overnight hours.
• Prepare, review, and maintain accurate client and patient medical records.
• Educate clients on hospital services, policies, and treatment processes.
• Answer incoming calls, manage appointment requests, and assist with emergency inquiries.
• Process patient admissions, discharges, and follow-up appointments.
• Accurately prepare invoices, process payments, and maintain financial records.
• Perform general administrative duties including scanning, emailing, filing, and document management.
• Collaborate closely with veterinarians, technicians, and hospital staff to ensure seamless overnight operations.
• Contribute to a positive, team-focused hospital culture.

• Previous customer service experience required; veterinary or medical reception experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and remain calm in a fast-paced emergency environment.
• Compassionate, dependable, and client-focused attitude.
• Proficiency with basic computer systems and administrative software.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• A commitment to providing exceptional client service and supporting outstanding patient care.

Live and work in beautiful Honolulu, where world-famous beaches, year-round warm weather, and endless outdoor adventures meet an exciting career in specialty veterinary medicine. Enjoy island living while making a meaningful difference for pets and their families throughout Hawaii.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine—together.

At Ethos, this isn't just a job—it's an opportunity to make a meaningful impact while supporting pets, their families, and an exceptional overnight emergency team. If you're passionate about delivering outstanding client service and thrive in a fast-paced environment, we'd love to hear from you.

Apply today and become an essential part of the VERC Hawaii team.

Ethos Veterinary Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are based on qualifications, competence, merit, and business need.