Veterinary Technician Supervisor, Overnight

• 4–5 eight-hour overnight shifts per week

• Friday–Tuesday schedule

• Overnight shift with a $5/hour differential

• Weekend availability required

• Exact shift start and end times to be confirmed

• Minimum 3–5 years of hands-on emergency veterinary medicine experience, preferably in a high-volume emergency or specialty animal hospital.

• Minimum 2 years of supervisory or team leadership experience, preferably in emergency veterinary medicine.

• Previous experience independently managing overnight hospital operations strongly preferred.

• Strong emergency and critical care clinical skills.

• Confidence supervising Veterinary Technicians and support staff, delegating responsibilities, and making independent decisions.

• Experience managing staffing levels, labor efficiency, and employee performance.

• Comfortable balancing clinical responsibilities with client service, administrative duties, and financial transactions.

• Strong communication, conflict resolution, and client de-escalation skills.

• Ability to remain calm, organized, and decisive during high-pressure situations.

• Experience with veterinary practice management software; ezyVet and SmartFlow preferred.

• California Registered Veterinary Technician (RVT) license preferred, but not required. All clinical duties must remain within California veterinary scope-of-practice requirements.

• Fluent English speaking and reading skills required.

• Independently oversee overnight emergency hospital operations, patient flow, and team performance.

• Serve as the primary operational contact for Veterinary Technicians, veterinary assistants, veterinarians, and clients.

• Lead the overnight clinical team, delegate responsibilities, and maintain accountability.

• Prioritize incoming emergencies, hospitalized patients, and treatment needs alongside the attending veterinarian.

• Make independent operational decisions and escalate concerns to hospital leadership when appropriate.

• Address staff concerns, resolve conflicts, and maintain hospital policies and procedures.

• Ensure accurate shift handoffs and effective communication between teams.

• Evaluate patient census and workload to determine appropriate staffing levels.

• Adjust staffing based on hospital needs, including sending employees home early when appropriate.

• Coordinate team assignments, breaks, and lunches while maintaining patient coverage.

• Monitor overtime, labor efficiency, and team productivity.

• Provide real-time coaching, feedback, and support to overnight employees.

• Provide hands-on Veterinary Technician support during emergencies, procedures, and critical patient care.

• Assist veterinarians with patient stabilization, diagnostics, treatments, and hospitalized patient management within authorized scope of practice.

• Ensure veterinary orders are completed promptly and medical records remain accurate.

• Monitor patient care workflows and redistribute responsibilities as needed.

• Maintain established emergency and critical care protocols.

• Independently manage overnight reception responsibilities, including phones, client check-ins, and patient intake.

• Prepare, review, and present treatment estimates.

• Obtain client approvals, collect deposits, process payments, and maintain accurate invoices.

• Complete financial audits and ensure accurate charge capture.

• Communicate compassionately with clients during stressful or emotional situations.

• De-escalate difficult interactions, address complaints, and resolve concerns within hospital guidelines.

• Coordinate patient discharges and ensure accurate client communication.

• Maintain compliance with hospital SOPs, safety protocols, and standards of care.

• Ensure treatment areas remain clean, organized, and prepared for emergencies.

• Address workflow and staff performance concerns in real time.

• Document significant incidents, client concerns, and operational issues.

• Complete accurate patient records, financial documentation, and end-of-shift reporting.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.