Projects Senior Specialist.SO

senior

Other

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Quick Summary

Requirements Summary

Communication skills. Ability to work under pressure Ability to work in teams. Fast response in all given tasks.

Technical Tools

Other

Attend at GC Enterprise Or Consumer side with laptop to modify configuration on ONU/ONT/switch/router, also handle network tasks with the required software.

v Attend/Manage Home Visit plan of Daily tasks.

v Distribute the work load for IT team.

v Receive updates & confirm connection recovery.

v Special projects acceptance.

v Proficient in the use of various types of test lines physically

v Proficient in the use of computers and various software.

v Proficient in the Command line operation of Cisco network or ADSL customer routers.

v Attend/Manage Home Visit plan of Daily tasks.

v Distribute the work load for IT team.

v Receive updates & confirm connection recovery.

v Special projects acceptance.

v Proficient in the use of various types of test lines physically

v Proficient in the use of computers and various software.

v Proficient in the Command line operation of Cisco network or ADSL customer routers.

Gated Compound Tasks:

Solve the daily tasks of GC (Installation/Maintenance) related to

1- Business Park:

· Acceptance tasks (accepting the new customers installed and assure that the installation process meets the agreed process.

· Operation tasks (visiting the customers sites and solving their problems after complaining)

2- Residential:

- Units:

· Configuring the modem and testing the service from the basement before visiting the customer.

· Visiting the customer and confirming that there is no problem in the fiber path.

· Wiring the customer and connecting the service.

· Installing the STB (IPTV).

- Villa’s:

· Configuring the modem and testing the service from the basement before visiting the customer.

· Visiting the customer and confirming that there is no problem in the fiber path.

· Wiring the customer and connecting the service.

· Installing the STB (IPTV).

Field Network Tasks:

• Give high technical support to field service engineer/ Senior Engineer by reviewing every Incident/Tasks history and make conclusion for action needed to grantee network stability.

• Confirm with concerned Team “FO, Access and Core” Network teams the closing statistics (quantity and quality).

• Confirm all Acceptance tickets with field service engineer/ senior engineer before send department feedback (accept/Reject/accept with snags) to Network Deployment team/External vendor.

• Prepare & present a daily/weekly/monthly report to Field service Sr. Supervisor to indicate quantity and quality of closed tickets.