VAS Support Engineer

VAS Support Engineer is responsible for Providing 1st and 2nd level support for customer complains in order to solve problems timely and according to ISP Quality Standards in order to maintain Company Image and Customer Satisfaction and Loyalty

•    Administers DNS service as well as Performing 1st  and 2nd  level of troubleshooting for mail and DNS services to apply first call resolution 
•    1st level of troubleshooting of web service,
•    Hosting Services Consultancy for all windows and Linux services hosting at customer premises
•    Following up on all hosting customers inquiries and requests
•    Handling customers visits to Data center
•    Handling difficult technical problems to resolve them efficiently and effectively

    University Degree.- B. Sc Communication or Computer Science 
    Good Communication Skills.
    Good Reporting & Presentation Skills
    MCSE& MCSA Certification is a plus
    Linux Certification is a plus
    Operating system& Internet services (mail, DNS, web)

N/A

    1-3 Years experience 

    Solid background of IT system

N/A

Essential:
-    Commitment to results
-    Linux
Desirable:
    Soft skills
    Customer satisfaction
    Communication skills