Reconciliation Production Support -LATAM

To provide deep functional and technical expertise in reconciliation and settlement processes, ensuring accuracy, completeness, and integrity of financial transactions across payment systems. The role focuses on identifying discrepancies, resolving breaks, and supporting seamless financial operations aligned with customer and regulatory expectations.

•                  Perform end-to-end reconciliation across payment systems, host platforms, and external networks (cards, ATM, POS, digital channels)

•                  Monitor reconciliation cycles (daily, intraday, batch) to ensure completeness and timeliness

•                  Identify and investigate reconciliation breaks, unmatched records, and financial discrepancies

•                  Ensure accurate balancing of financial and transaction data across systems

•                  Handle L1/L2 issues related to reconciliation mismatches, settlement variances, and data integrity gaps

•                  Perform detailed root cause analysis (RCA) for reconciliation breaks and recurring discrepancies

•                  Work with upstream/downstream teams to resolve data gaps and process issues

•                  Maintain documentation of issues and create knowledge articles for faster resolution

•                  Support settlement processes between banks, payment networks (Visa, Mastercard, AMEX), and internal systems

•                  Validate settlement files, clearing reports, and financial postings

•                  Investigate and resolve duplicate postings, missing transactions, and settlement failures

•                  Ensure compliance with financial controls and audit requirements

•                  Support reconciliation validation during new releases, patches, and system upgrades

•                  Participate in UAT/SIT testing for reconciliation workflows and settlement processes

•                  Validate data flows, file formats, and reconciliation outputs post-deployment

•                  Ensure data consistency and audit readiness during changes

•                  Collaborate with banks, finance teams, payment networks, and internal stakeholders for discrepancy resolution

•                  Provide timely updates on reconciliation status, breaks, and settlement issues

•                  Interface with audit and compliance teams for reconciliation reporting and validations

•                  Participate in client discussions for reconciliation and settlement-related topics

•                  Identify opportunities to automate reconciliation processes and exception handling

•                  Enhance reconciliation accuracy, efficiency, and turnaround time

•                  Reduce manual interventions through process optimization and automation tools

•                  Ensure adherence to regulatory, compliance, and audit standards

•                  8–12 years of experience in reconciliation, settlement, or financial transaction processing environments

•                  Strong understanding of payment ecosystems (Cards, ATM, POS, UPI, RTGS, etc.)

•                  Experience in reconciliation tools, settlement systems, and financial reporting

•                  Knowledge of clearing and settlement processes across payment networks

•                  Familiarity with ITIL processes (Incident, Problem, Change Management)

•                  Working knowledge of database queries (SQL) and data validation techniques

•                  Strong analytical and problem-solving skills with focus on data accuracy

•                  Deep understanding of reconciliation lifecycle and financial controls

•                  Ability to manage high-volume financial data and meet strict deadlines

•                  Strong stakeholder communication and coordination skills

•                  High attention to detail and financial data integrity

•                  Experience with reconciliation platforms, reporting tools, and automation solutions