Manager of Accounts Receivable

DAZN for Business (formally known as EverPass Media) is seeking an experienced, hands-on Accounts Receivable Manager to oversee customer billing, collections, and accounts receivable operations for a portfolio of approximately 3,000 commercial customers. This role is responsible for ensuring accurate and timely billing, improving collections performance, resolving customer account issues, and maintaining strong financial processes. The ideal candidate brings a combination of technical AR expertise, customer service skills, and a continuous improvement mindset.

The Accounts Receivable Manager will oversee one direct report and partner closely with Finance, Sales, Customer Success, and Revenue Operations to support efficient, scalable billing and collections operations.

Key Responsibilities

• Manage day-to-day accounts receivable operations across approximately 3,000 commercial customer accounts.
• Oversee customer invoicing, collections, payment application, account reconciliations, and outstanding balances.
• Monitor AR aging, identify delinquent accounts, and execute collection strategies to improve cash flow.
• Establish and maintain customer payment schedules, payment arrangements, and collection follow-up procedures.
• Resolve complex customer billing inquiries, disputes, credits, refunds, and account discrepancies.
• Support month-end close activities, reconciliations, and financial reporting.

• Ensure accurate and timely billing for customer subscriptions, renewals, contract changes, and other applicable services.
• Partner with Sales and Customer Success to address billing questions and resolve customer account issues.
• Maintain accurate customer records, payment terms, and billing schedules within NetSuite and related systems.
• Identify recurring billing issues and recommend improvements to processes and customer communications.

• Prepare and maintain AR aging reports, collections forecasts, and operational performance metrics.
• Track key indicators, including overdue balances, collection rates, billing accuracy, and days sales outstanding (DSO).
• Identify opportunities to streamline workflows, reduce manual processes, and improve efficiency.
• Support the adoption of automation and AI-enabled tools to enhance billing, collections, and reporting processes.
• Assist with NetSuite optimization and post-integration process improvements.

• Supervise, coach, and support one direct report.
• Establish clear priorities, workflows, and accountability across daily AR activities.
• Serve as an escalation point for complex customer billing and collections matters.
• Collaborate with Finance leadership on cash flow visibility, operational priorities, and process improvements.

Qualifications

Required

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
• 5+ years of progressive experience in accounts receivable, billing, collections, or related financial operations.
• Experience managing a high-volume B2B customer portfolio.
• Strong understanding of billing processes, payment application, reconciliations, and collections practices.
• Experience working with NetSuite or a comparable ERP/accounting system.
• Strong Excel skills and experience preparing AR reports and analyzing financial data.
• Excellent organizational, analytical, problem-solving, and customer communication skills.
• Ability to manage competing priorities and independently resolve complex account issues.

• 2+ years of supervisory, team lead, or people management experience.
• Experience supporting 1,000+ customer accounts or similarly high-volume billing operations.
• Hands-on NetSuite experience, including saved searches, billing workflows, and reporting.
• Experience in subscription-based businesses, SaaS, media, technology, or B2B services.
• Exposure to AI, automation, or financial process improvement initiatives.
• Experience supporting ERP implementations or post-integration stabilization.

• Accurate and timely billing across the commercial customer portfolio.
• Improved collection rates and reduced past-due balances.
• Faster resolution of customer billing inquiries and disputes.
• Reliable AR reporting and cash flow visibility.
• More efficient processes through automation and system improvements.
• Strong daily execution and accountability across the AR function.