5d ago

RMA Coordinator

Canada·Burlingtonmid

OtherCoordinator

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Quick Summary

Requirements Summary

Post-Secondary Education in related field (Business, Administration) or related experience Excellent verbal and written communication skills, critical thinking skills, problem-solving ability,

Technical Tools

OtherCoordinator

We are seeking a detail-oriented and customer-focused professional to join our team in a key support role. This position is responsible for managing customer return requests initiated by the Service team, ensuring merchandise is returned to Evertz in accordance with established Standard Operating Procedures (SOPs).

The role involves close collaboration with internal departments—including Production, Logistics, Sales, Administration, and Technical Support—to facilitate warranty replacements, coordinate repair unit shipments, and prepare replacement quotes for customers. The ideal candidate thrives in a fast-paced, collaborative environment and is committed to delivering a seamless customer experience.

Responsibilities

~1 min read

→Support general administrative tasks and maintain accurate records that keep the team running smoothly
→Evaluation of customer needs and solutions
→Issue and process Return Merchandise Authorization numbers (RMAs) for customer hardware returns
→Correspond with customers regarding returns, status updates and payments
→Act as the go-to contact for customer return requests
→Prepare replacement quotes and manage the warranty replacement process end-to-end
→Other duties as required

Requirements

~1 min read

Post-Secondary Education in related field (Business, Administration) or related experience
Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills and interpersonal skills
Ability to work in a fast-paced environment
Knowledge of Microsoft Excel, Word, and Outlook
Some customer service experience if preferred