Tier 2 Deskside Support Technician

Evolver is an information technology, cybersecurity, and digital transformation company supporting national defense, federal civilian agencies, and Fortune 500 organizations. We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated technology capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. Our teams combine deep technical expertise with mission understanding to deliver secure, reliable, and scalable solutions that advance performance in high-stakes environments.

This is an onsite position 5 days a week in Long Beach, California

Responsibilities

Deskside Technicians install, connect, configure, upgrade, troubleshoot, diagnose, and repair desktop and laptop hardware and software, mobile devices, and peripherals, including printers and scanners. Hardware support includes memory, hard drives, storage devices, and other computer components. Software support includes installing, upgrading, and reinstalling operating systems, applications, utilities, and FDA approved software.

Technicians perform mobile device and PC refreshes, assist with Continuity of Operations (COOP) exercises and events, support customer office moves, and troubleshoot issues involving malware, warranty repairs, data backup and recovery, and system administration. They document reported problems, provide customer guidance, and may perform minor infrastructure tasks as approved by the customer and contract management.

Deskside Technicians provide incident resolution and troubleshooting for Government owned computers onsite and remotely. Travel to additional customer locations may be required when authorized. Technicians follow Standard Operating Procedures (SOPs), manage assigned tickets in ServiceNow, maintain accurate documentation, and properly close tickets once resolution has been confirmed.

Deskside Technicians provide onsite support in Long Beach, California, Monday through Friday during an assigned eight-hour shift. Remote support may be required during Government closures or emergencies. On call support and travel may be required based on contract requirements and management approval.

Specific coverage hours and on call requirements are to be confirmed.

Basic Qualifications

• US Citizen with the ability to obtain Public Trust clearance, have a valid US driver's license and pass a comprehensive background check
• 4 years of previous Tier 2 Deskside Support experience, OR 3 years of combined Tier 1 and Tier 2 experience plus completion of 2 years of college level or vocational coursework in computer science or a closely related field

Preferred Qualifications

• Excellent customer service, organizational, writing, and communication skills
• Strong hardware and software troubleshooting and problem-solving skills
• Experience with Windows 10 and Windows 11, Microsoft 365, iPhone and Android devices, and local and network printers
• ServiceNow training or experience
• Experience supporting Macintosh devices preferred
• Ability to manage multiple issues and changing priorities

Evolver is an equal opportunity employer and welcomes all job seekers. It is the policy of Evolver not to discriminate based on race, color, ancestry, religion, gender, age, national origin, gender identity or expression, sexual orientation, genetic factors, pregnancy, physical or mental disability, military/veteran status, or any other factor protected by law.

Actual salary will depend on factors such as skills, qualifications, experience, market and work location. Evolver offers competitive benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.