QAPI Coordinator

The Quality Improvement (QI) Coordinator plays a vital role in supporting quality assurance and performance improvement initiatives within the ExactCare division. This role is responsible for managing quality-related event (QRE) reporting, monitoring compliance to quality management standards, supporting regulatory adherence, and collaborating across departments to improve service quality, patient safety, and performance outcomes. The QI Coordinator will also assist with internal and client-facing reporting, track and analyze performance data, participate in quality committee meetings, and help ensure a consistent, patient-centered approach to service delivery.

Primary Functions

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• Monitor closed QREs within the ticketing system to ensure investigations are finalized and properly documented

• Collaborate with external teams to confirm accuracy, completeness, and resolution of reported events.

• Verify data accuracy and completeness to support tracking, trending, and reporting.

• Close tickets in alignment with established procedures and timelines.

• Maintain data quality and reporting readiness through continuous system monitoring.

• Generate and distribute monthly QRE reports for stakeholders and clients.

• Maintain adherence to internal quality standards and regulatory guidelines by supporting AnewHealth quality and compliance efforts.

• Partner with service line and department leaders to identify improvement opportunities, create and support in-service training, and deliver onboarding education.

• Assist in the development, implementation, and evaluation of internal and external performance improvement initiatives.

• Support the collection and sharing of best practices across teams to enhance consistency and quality of service delivery

• Contributes to action plans that address identified gaps in performance or compliance

• Collaborate with cross-functional teams to align quality initiatives with organizational goals and client expectations

• Generate and distribute quality and performance reports to internal stakeholders and clients.

• Monitor referral source reports, analyze trends, and identify opportunities for improvement.

• Follow up on internal and external communications related to quality concerns.

• Coordinate and document monthly client communication reports.

• Participate in QI meetings and maintain meeting minutes.

• Support the development and updates of the annual QI Plan and Program.

Secondary Functions

• Provide operational support to other business units during periods of high volume, as needed.
   

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

• High school diploma or equivalent required.

• Associate or bachelor’s degree preferred.

• 2+ years of pharmacy experience required.

• Experience in quality improvement or performance improvement in a healthcare setting is strongly preferred.

• Preferred: Certified Professional in Healthcare Quality (CPHQ), Certified Professional Patient Safety (CPPS), Certified Professional in Healthcare Risk Management (CPHRM), or Six Sigma certification.

• Required: Pharmacy Technician Certification
   

• Strong written, verbal, and interpersonal communication skills.

• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

• Exceptional attention to detail and organizational skills.

• Strong analytical and problem-solving abilities.

• Comfortable with data interpretation and presenting findings.

• Demonstrates initiative, adaptability, and a continuous improvement mindset.

• Passionate about patient safety and quality of care.

• Ability to work independently with minimal supervision.

• High degree of integrity, professionalism, and reliability.
   

Core Competencies