B2B Group Travel Support

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

As a B2B Group Travel Support team member, you’ll be the voice of our brand for travel agents reaching out with new group inquiries, policy questions, and pre-sales support.

• Be the Pre-Sales Frontline: Answer incoming calls from travel agents to assist with pre-sales inquiries, group policies, and commission structures.
• Qualify Hot Leads: Identify exciting group opportunities, gather key details, and seamlessly hand off qualified leads to our Travel Specialists.
• Review & Track Group Cases: Manage group requests and review case updates to keep travel agents informed and ensure every trip moves forward smoothly.
• Keep the Momentum Going: Handle account check-ins, policy updates, and proactive follow-ups so no opportunity falls through the cracks.
• Collaborate for Success: Team up with our Specialist and Post-Booking teams to boost group sales, streamline operations, and deliver world-class service to our agency partners.

• Passionate About Travel: You love the travel industry and get excited about helping create group journeys worldwide.
• A Great Communicator: You enjoy talking to people on the phone, have great active listening skills, and can explain details clearly and enthusiastically.
• A Team Player: You thrive in a collaborative environment and love supporting your teammates to achieve big goals together.
• Organized & Detail-Oriented: You can easily track cases, review trip details, and manage multi-step follow-ups.
• Eager to Learn: No extensive travel background? No problem! If you have positive energy, a quick-learning mindset, and basic tech skills (we use tools like Salesforce to track cases, but we'll train you!), we’ll teach you the rest.
• Languages: Fluent in English and Spanish (additional European languages are a big plus!).
• Availability to work on this schedule: Afternoon/Evening shifts between 3 PM to Midnight.