Travel Agent (Amadeus)

As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process)
• Manage, escalate and follow-up of GDS issues and cases;
• Dealing with negotiated rates and advanced refunds in GDS;
• Working directly with our land suppliers for a pre & post-bookings requested.
• Support customers in destination with emergency issues using different contact channels

• Fluent communication in English (additional language like French/Spanish are considered),
• Strong knowledge of Amadeus Flights / GDS,
• Proven experience dealing with negotiate fares and commissions in GDS,
• Ability to plan, multi-task and manage time effectively.
• High flexibility and schedule adaptation: you will work in rotating schedules, including evenings, weekends, and holidays.
• Based in Spain.

• A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
• Proven record in fast-growing environments
• Adaptability, problem-solving and fast-learning attitude