IT Manager

ROLE OVERVIEW: Leads IT service delivery, infrastructure, systems, projects and technology governance within the approved remit. Ensures services are secure, reliable, cost-effective and aligned with organisational priorities. KEY RESPONSIBILITIES: • Develop and execute IT plans, roadmaps, budgets and service priorities aligned with business requirements. • Lead and develop IT personnel; allocate resources, set performance expectations and establish effective operational practices. • Oversee the agreed IT scope, which may include infrastructure, end-user support, applications, cloud services, vendors and cybersecurity coordination. • Manage service performance, incident escalation, problem management, change control, asset lifecycle and continuous improvement. • Coordinate technology projects, procurement, vendor relationships, contracts and service-level expectations. • Maintain IT policies, risk registers, audit readiness, business continuity and disaster-recovery arrangements in coordination with relevant stakeholders. Requirements ESSENTIAL REQUIREMENTS: • Demonstrated experience leading IT operations, infrastructure, end-user support, security coordination and vendor management for a multi-site UAE enterprise. • Experience managing people, budgets, vendors, projects and service-delivery performance. • Broad understanding of infrastructure, networks, identity, enterprise applications, cloud services and cybersecurity governance. • Ability to translate operational needs into priorities, policies and clear reporting for senior management. • Strong leadership, stakeholder management, decision-making and communication skills. PREFERRED / ADDITIONAL QUALIFICATIONS: • ITIL, PMP / PRINCE2, COBIT, cloud or security qualifications relevant to the confirmed scope. • Experience in government, defence, critical infrastructure or highly controlled environments, if applicable.