CPAP Support Agent

United States·Clw Fl- Lnc-Fllnc - ClearwaterNormalmid

Customer Support SpecialistCustomer

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Overview

This employee works directly with customers to improve sleep therapy compliance and improve outcomes. Uses company resources, policies,

Technical Tools

Customer Support SpecialistCustomer

This employee works directly with customers to improve sleep therapy compliance and improve outcomes.

Uses company resources, policies, and procedures to provide complete and accurate data
- uses appropriate technologies and follows processes in accordance with company standards to ensure patient, location, and physician contact is handled with accuracy and operational effectiveness

JOB FUNCTIONS

Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls to facilitate compliance usage of PAP device
Assists customer through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary
Resolves customer concerns by providing appropriate information regarding products and services
Records customer information and maintains database by obtaining, entering, and verifying required data
Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
Provides customer follow up as required
Contributes to departmental objectives by accomplishing required contact and compliance results

Education