Manager, Client Srvcs Optigen

This employee provides leadership for the Account Coordinators in matters relating to the servicing of customers.

Achieves individual quality and productivity goals in accordance with established objectives
Manages individual projects and contributes to other operational initiatives outside of team responsibilities

JOB FUNCTIONS

Provides guidance and leadership to Account Coordinators and assists with referral account management and sales team collaboration
Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
Focuses and maintains performance efforts of the team on current business goals
Works to ensure that the team is conducting their responsibilities in a professional and courteous manner
Serves as a knowledgeable and productive part of the managerial team
Implements and monitors new initiatives to enhance the performance of the team and the center as a whole, including identifying opportunities for efficiency improvement and revenue
Oversees training of new reps assigned to the team and provides refresher training as needed
Conducts team member coaching and disciplinary actions according to policy

Education

Work Experience

5 years of customer service, call center, or related experience
5 years of experience with Lincare or similar health care business managing insurance
qualifications and documentation for respiratory services
2 years of inside phone sales or outside sales experience
- supervisor position, preferred
Demonstrated history of meeting performance objectives
build and maintain referral source relationships

Knowledge, Skills, and Abilities

About this job