Manager, Key Accounts LTC

United States·Akron Oh 1566-Oh57 - AkronNormalmid

OtherCustomer Success Manager, Key Accounts

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Quick Summary

Overview

The Manager, Key Accounts sells Lincare Long Term Care services to existing nursing home corporations, nursing homes, GPOs, and other similar business-to-business healthcare accounts.

Technical Tools

OtherCustomer Success Manager, Key Accounts

The Manager, Key Accounts sells Lincare Long Term Care services to existing nursing home corporations, nursing homes, GPOs, and other similar business-to-business healthcare accounts.

Ensures customer satisfaction levels are high with corporate accounts

JOB FUNCTIONS:

Establishes and maintains relationships with customer accounts
Responsible for maintaining a predetermined number of contracts/nursing homes
Identifies and develops new business
Prepares for and participates in trade shows, exhibits, and advertising campaigns
Conducts in-service for customers, educating them in the use and application of Lincare equipment
Initiates resolution to complaints from customers with the appropriate management
Provides marketing information to management as requested and/or made available
Inputs and maintains Lincare's Sales Tracking System and submit reports as requested
Follows-up on lost-to-competition customers to identify problems with product or services and reports to management
Assists in the preparation of sales forecasts
Understands and provides information on pricing information and product information to customers
Negotiates and submits agreements for review and approval
May be required to set up new customers, as well as perform facility assessments
Follows applicable policies and procedures of the Safety & Regulatory Manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (driving safety), FDA, and Emergency Planning

Education & Experience:

High School Diploma or General Education Degree (GED), Required
Bachelor's Degree, Preferred
1-3 years sales in healthcare, Preferred
Proven leadership in business development and closing sales, Required
Demonstrated history of meeting performance objectives, Required
Excellent verbal communications are a must
Licensed Respiratory Thespist, preferred

Knowledge, Skills, and Abilities:

Excellent communication and presentation
Excellent Time Management
Excellent human relations to interface with business decision makers and customers
Computer literate
basic and advanced selling
convey a positive and professional image to customers and employees
Maintain composure in high pressure situations
Capable of following an issue through to its conclusion
effectively interact with all levels of the Lincare organization as well as Customers
Extensive travel required for appointments and customer meetings