Field Account Representative

This position prospects for partner locations to participate in the Illinois Air Team Test & Repair and Self-Service Kiosk programs, cultivating those relationships and ensuring operational efficiency as well as contract compliance.

PAY RATE: $60,000 - $70,000 plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match!

Duties and Responsibilities:

•  Generate leads via outbound calling, email, and prospecting within the assigned territory.
•  Identifies businesses and locations that meet the needs and requirements of the Test & Repair, or Self-Service Kiosk networks of       the Illinois Vehicle Emissions Testing Program
•  Ensure customer retention by maintaining strong relationships with clients
•  Ensures contract and operational compliance of all Test & Repair Facilities and Self-Service Kiosk locations.
•  Monitors and maintain performance and quality standards of partner locations and sites.
•  Resolves inquiries, complaints, comments and damage claims pertaining to partner locations, providing follow-up reporting as  required.
• Ensures all Test & Repair Inspection Facilities are staffed and operating during program operating hours.
•  Visits Test & Repair Inspection Facilities, providing direction, coaching, and assistance to personnel.
•  Maintain accurate records of site evaluations and performance metrics.
•  Performs site evaluations for prospective and existing partner locations.
•  Ensures appropriate contracts, agreement, payment, and related documentation is accurate and up to date.
•  Develop and recommend operating policies, objectives, and changes required to ensure goals are achieved.
•  Analyze and assess the effectiveness of all partner locations.
•  Perform other duties as assigned by the Operations Manager

Requirements

•  3+ years of previous sales experience.
•  B2B experience.
•  Proficient in Microsoft Office Suite (Excel, Word, Outlook).
•  Excellent verbal and written communication skills.
•  Strong computer literacy and typing skills.
•  Exceptional multitasking and organizational skills.
•  Ability to work independently with minimal supervision.
•  Ability to identify areas for improvement, make suggestions, and help develop improvement plans.
•  Proven experience handling sensitive and confidential information.
•  Proactive self-starter with the ability to be flexible and adapt in a fast-moving, results-oriented work environment.
•  2-5 years of leadership or supervisory experience
•  Valid driver’s license and clean driving record

Benefits:

•  401(k)
•  401(k) matching
•  Dental insurance
•  Health insurance
•  Paid time off
•  Vision insurance

•  3+ years of previous sales experience.
•  B2B experience.
•  Proficient in Microsoft Office Suite (Excel, Word, Outlook).
•  Excellent verbal and written communication skills.
•  Strong computer literacy and typing skills.
•  Exceptional multitasking and organizational skills.
•  Ability to work independently with minimal supervision.
•  Ability to identify areas for improvement, make suggestions, and help develop improvement plans.
•  Proven experience handling sensitive and confidential information.
•  Proactive self-starter with the ability to be flexible and adapt in a fast-moving, results-oriented work environment.
•  2-5 years of leadership or supervisory experience
•  Valid driver’s license and clean driving record

EDUCATION AND WORK EXPERIENCE:

• High school diploma required with some college preferred or equivalent combination of education and experience
• 2-5 years of leadership or supervisory experience is required
• Valid driver’s license and clean driving record

We participate in E-Verify to confirm employment eligibility after a job offer is made, in full compliance with applicable federal, state, and local laws.