Network/Systems Support Technician

Company Overview

Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus’ technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.

Location: 7 Kripes Rd, East Granby CT (onsite required)
Schedule: Monday – Friday approximately 8a-5p
Pay: $32-34/hr, health, dental, vision insurance offered

Duties & Responsibilities

• On-site/Remote network support: Maintain, install and configure network switches, routers, and wireless access points as needed.
  
• On-site/Remote client support: Support new and existing employees with devices (not limited to) Desktop, Laptop, Printers, Cell Phones, Desk Phones, etc as well as various software packages used in our corporate office and remote locations
• Diagnose IT issues: Perform network troubleshooting, diagnostics, and performance optimization across multiple systems.
• Respond to user inquiries: This includes phone calls, emails, chats, and in-person requests. Typical issues include password resets, software installation problems, printer problems, and hardware troubleshooting.
• Assist with IT projects: Participate in routine tasks as assigned
• AI Tool Integration: Leverage available artificial intelligence (AI) tools and automation platforms to streamline network troubleshooting, optimize routine maintenance tasks, and accelerate incident resolution.
• Follow established procedures and knowledge base articles: Utilize available resources to solve common problems efficiently. Contribute to updating and improving KB articles as appropriate.
• Perform hardware maintenance: Replace printer cartridges, troubleshoot cabling issues, clean
• Manage user accounts and permissions: Create and update user accounts, assign appropriate access
• Backup and restore data: Assist with routine backups and data recovery Monitor critical infrastructure backups to maintain integrity.
• Document and track all support interactions: Create and update support tickets accurately, capture key details and resolutions for future reference.
• Provide clear and concise explanations to users: Communicate technical information in a user-friendly
• Educate users: Provide basic training on software usage and best
• Support management: Leverage other IT team members for assistance, escalation of complex issues and act as a liaison for the customer in contacting 3^rd party support
• Stay up-to-date on IT trends and developments: Attend training and seek opportunities to learn new
• Perform security awareness training: Educate users on basic security practices
• As this is an on-site/hands on position, strong communication, customer service, and problem-solving skills are essential for success in this

Requirements:

• Proven experience as a Desktop Support Specialist or in a similar technical support role.
• Strong knowledge of Windows and Mac operating systems.
• Strong knowledge of network infrastructure setup, troubleshooting and implementations. Cisco Meraki is a plus
• Proficiency in troubleshooting hardware and software issues for desktops, laptops, and mobile devices.
• Familiarity with Active Directory, Azure Identity, Microsoft Office 365, and other user account management systems.
• Proven expertise and proficiency in cloud platforms like Azure, AWS, or comparable services, encompassing fundamental troubleshooting and the process of escalation
• Excellent problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and the ability to work effectively with end-users at all levels of the organization.
• Knowledge of network protocols, configurations, and troubleshooting is a plus.
• Ability to lift 45lbs
• Ability to work in restricted movement areas such as under desks and in server racks
• Mechanical and dexterity to operate tools such as Drills, screwdrivers, etc.

Qualifications:

• Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
• Relevant certifications such as CompTIA A+, Network+ or Microsoft Certified Desktop Support Technician (MCDST) is desirable.