CVA Coordinator

Job Summary:

Ensure that all machines under Customer Value Agreements (CVA) are scheduled with the servicing store before maintenance is due, update and maintain all scheduling software and programs, accurately invoice all CVA work performed in a timely manner, assist Product Support Sales Representatives (PSSR) and sales group with quoting non-traditional CVA's.

Responsibilities:

• Review CVA work order and parts activity to ensure CVA balances are within acceptable profit targets. Note any non-CVA activity in jobs and report to Supervisor.
• Process Preventative Maintenance Parts Kits for Parts Only CVA contracts utilizing our work order system which would include opening and closing of work orders, utilizing standard jobs, ordering parts, monitoring backordered parts, and maintaining PM kit database.
• Compile reports for managers.
• Enter New/Renewal Contracts into provided contract management software.
• Monitor machine hours using existing scheduling and maintenance tracking software and alert the service department of upcoming work to be performed.
• Record all visual and electronic findings from maintenance performed to be used for future scheduling and reference.
• Accurately invoice customers for Preventative Maintenance (PM) work performed, ensuring the correct dollar amount is used, and all customer requested information appears on the invoice.
• Assist with department record keeping and product research.
• Activate appropriate services included in the CVA.
• All other duties as assigned.

Qualifications:

• High School or GED required.
• Associates Degree or equivalent business experience preferred.
• Previous experience with work orders preferred.
• Previous Customer Service experience preferred.
• Strong understanding of MS Office, particularly Excel required.
• Strong computer and keyboarding skills required.
• Ability to multi-task in a fast-paced environment with minimal supervision required.
• Strong attention to detail required.
• Willingness to work/learn in a team environment required.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.