Product Manager

• →Shape the Virtual Care roadmap by weighing customer feedback, usage data, market trends, and input from sales and clinical leaders.
• →Run discovery with clinicians, patients, and health system teams to find where a visit slows down, confuses people, or drops off.
• →Turn what you learn into clear problem statements, requirements, and success metrics before the build starts.

• →Partner with engineering and design to ship consumer-grade experiences for patients and fast, low-friction workflows for clinicians.
• →Work with clinical leads so every change to intake, triage, or documentation keeps care quality and patient safety intact.
• →Collaborate with other product teams to build shared platform capabilities rather than one-off features.
• →Use AI tools to synthesize research, draft specs, and prototype ideas, and evaluate where AI can take administrative work off clinicians.

• →Work hand in hand with customer success and implementation teams on health system rollouts, product communications, and training content.
• →Present product updates to customer stakeholders, including CIOs and CMIOs, and bring their feedback back to the team.
• →Track adoption, visit completion, and clinician time per visit, and use the results to decide what to fix, expand, or stop.
• →Scope every feature with HIPAA in mind, so protected health information is handled correctly from the first spec.

• You have shipped consumer-facing products and can point to the user impact of what you built.
• You want to join a startup where the roadmap is still being written and you help write it.
• You enjoy talking with physicians, nurses, patients, and hospital administrators, and you come back with insights the team can act on.
• You pair vigorous debate and deep research with a clear sense of what needs to ship next.
• You read the data before you settle on an opinion, and you change course when the numbers say to.
• You care about the details of an experience, down to the wording on a single intake screen.
• You believe technology can substantially improve US healthcare, and you want to understand the human processes behind giving and receiving care.

• You want a fully scoped roadmap handed to you, with the ambiguity already removed.
• You would rather build internal tools than products patients and clinicians use every day.
• You prefer to work through written requirements and avoid customer calls and clinical conversations.
• You find startup pace draining, where priorities shift as new health systems go live.
• You see compliance and clinical safety review as obstacles rather than part of building a healthcare product.
• You prefer manual research and documentation to AI-assisted workflows.

• 2-3 years of experience as a Product Manager or Product Owner at a technology company, focused on consumer-facing products.
• A record of taking features from discovery through launch and measuring their effect on users.
• Passion for AI shown through hands-on building, prototyping, or side projects, and staying current on AI research and tools.
• Fluency with modern prototyping tools such as Cursor, Claude Code, or similar AI-powered development environments, and comfort with design and collaboration tools like Figma and Git.
• Data-driven mindset with fluency in crafting data-driven narratives. You enjoy writing SQL to answer your own questions and thrive on leveraging data to shape and communicate strategic vision.
• Comfort with low-code and no-code deployment tools and platforms to ship features quickly without heavy backend dependencies.
• The ability to handle ambiguity and bring structure to complex, cross-functional problems.
• Clear written communication, from product requirements to release notes and training content.
• Keen attention to detail and a high bar for product quality and user experience.
• Curiosity about healthcare workflows, systems integration, and regulations such as HIPAA, which we will help you learn.

• Experience building virtual care or telehealth products.
• A technical, product design, or clinical background.
• Experience with products that integrate with an EHR, especially Epic or Oracle Health.
• Experience working with enterprise health system customers.
• Experience shipping products in a HIPAA-regulated environment.
• Experience evaluating AI features for quality and safety before launch.

The national pay range for this role is $100,000.00 – $130,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.