Factor1mo ago

USD 80000–100000/yr

Community Marketing Manager

United StatesPermanentmid

MarketingOtherMarketing Manager

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Quick Summary

Overview

With a legacy as a pioneer in the ALSP market, Factor has identified the need for another innovation in the legal services market: Integrated LawTM. Factor is the market leader in Integrated LawTM,

Technical Tools

MarketingOtherMarketing Manager

With a legacy as a pioneer in the ALSP market, Factor has identified the need for another innovation in the legal services market: Integrated LawTM.

Factor is the market leader in Integrated LawTM, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale.

Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work like contracting. We deliver better performance, better business and legal outcomes, and a better contracting experience.

Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms.

Factor is committed to building the best culture in legal. We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive.

We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us!

The Role:

The Community Marketing Manager will lead day-to-day management, engagement, and growth of the Sense Collective community. You’ll ensure members experience real value through curated content, connections, and programming that support their work in legal innovation and AI implementation.

Reporting to the Head of Marketing and partnering closely with the Head of Insights & Innovation, this role is ideal for someone who thrives at the intersection of strategy, relationship-building, and content - and who’s excited to grow a thriving professional network from the ground up.

Why Join Factor

At Factor, you’ll play a key role in shaping a first-of-its-kind professional community for legal innovators. You’ll help leaders move faster on real AI adoption - connecting peers, surfacing insights, and building a network that’s redefining how legal teams drive change.

Community Engagement & Member Success

Serve as the primary point of contact for Sense Collective members, ensuring each member feels connected, informed, and supported.

Manage and nurture member relationships through onboarding, communications, and proactive engagement.

Assign and oversee member interactions to ensure ongoing value delivery and connection opportunities.

Monitor community sentiment, participation, and member success metrics to drive continuous improvement.

Programming & Events

Partner with the Events Marketing Manager to deliver high-impact programming - from curated small-group sessions and workshops to in-person gatherings.

Facilitate and moderate community discussions, ensuring they are relevant, high-value, and aligned with members’ goals.

Identify and coordinate speakers, facilitators, and contributors to enhance community learning.

Content & Knowledge Curation

Collaborate with the Marketing and Insights & Innovation teams to build and maintain the Member Knowledge Database - including summaries, resources, and applied tools (templates, checklists, etc.).

Help manage and evolve the Collective Query Tool, enabling members to access insights across practitioner notes, transcripts, and session artifacts.

Curate and distribute newsletters, updates, and member highlights to strengthen connection and visibility.

Strategy & Growth

Partner with the Head of Marketing and Head of Insights & Innovation to evolve the Sense Collective into a scalable, “always-on” membership model.

Contribute to strategic initiatives for community growth, including recruitment, onboarding, and retention programs.

Collaborate cross-functionally with Marketing, Client Services, and Product teams to ensure the community aligns with broader Factor goals.

4+ years of experience in community management, client success, or relationship management - ideally in a B2B professional services or SaaS environment.

Demonstrated success managing and scaling professional or peer-learning communities.

Strong interpersonal, facilitation, and communication skills; confident engaging senior legal and business professionals.

Experience with community platforms (e.g., Circle, Mighty Networks, Hivebrite, or similar).

Excellent organizational and project management skills, with attention to detail and follow-through.

Strategic thinker with the ability to translate community insights into broader engagement and content opportunities.

Bonus: Familiarity with topics at the intersection of AI, legal operations, and business transformation.

Bonus: Bachelor’s degree in Law or has worked in a legal environment

401K match

Unlimited flexible time off

11 days company holiday

Chance to develop your career in an international, innovative company providing legal services to top brands worldwide;

Opportunity to join an industry-leading executive team and over 300 lawyers, contract experts, technologists, and process consultants;

Inclusive and nurturing work environment, where everyone's contributions are valued;

Comfortable working hours with respect for work-life balance;

Flexible working model

Anniversary gift

Listing Details

Posted: March 5, 2026
First seen: March 26, 2026
Last seen: April 24, 2026

Posting Health

Days active: 29
Repost count: 0
Trust Level: 37%
Scored at: April 24, 2026

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Factor

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Factor is revolutionizing the legal sector by integrating AI technologies to modernize legal workflows, enhancing efficiency, collaboration, and strategic outcomes.

Employees

125

Founded

2021

Domain

factor.law

Jobs

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Salary

USD 80000–100000

per year