Customer Director

Bringing medicine to patients is complex, expensive and high-risk. Faculty’s Life Science’s team is concentrated on building AI solutions which optimise the research and commercialisation of life-changing therapies.

We partner with major pharma firms, academic research centres and MedTech start-ups to design and deliver solutions which address critical healthcare challenges, and help to democratize health for all.

As a Customer Director, you’ll play an influential role in growing our most impactful accounts.

You will act as a strategic partner to our Life Sciences clients, helping them supercharge their operations and end-user engagement through AI-powered decision-making. Leading a high-performing team of delivery and engagement specialists, you’ll oversee complex commercial negotiations, ensure the successful delivery of cutting-edge Applied AI solutions, and build key relationships which position Faculty as the global leader in AI-driven transformation.

#LI-PRIO

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  Driving revenue growth; identifying strategic opportunities to expand current accounts and onboarding new clients within your sector

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  Developing and implementing robust strategic account plans that align Faculty’s AI solutions with client business objectives

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  Leading commercial negotiations and partnering with the Business Unit Director on accurate sales planning and forecasting

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  Building trusted relationships with senior budget holders and C-suite stakeholders to ensure high levels of client satisfaction and retention

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  Managing and mentoring cross-functional commercial teams

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  Representing Faculty at industry events and networking forums to build a reputation as a thought leader in AI-driven transformation

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  Collaborating with technical teams to translate complex data concepts into innovative use cases that solve real-world client problems

• You’ve managed senior, complex stakeholder relationships in the Life Sciences industry - some experience in consulting preferred

• You have experience leading large-scale AI/digital transformation projects

• You possess a strong business development mindset with experience in sales methodologies and the end-to-end management of deal processes

• You are a practical problem solver with the forensic skills to scope a problem, identify client needs and implement effective solutions

• You are a compelling communicator - comfortable collaborating with technical experts and translating data-oriented concepts for non-technical audiences.

• You bring experience in team mentorship and coaching

• You have demonstrated capability to balance multiple strategic projects simultaneously, while maintaining a focus on quality and commercial impact

1. Talent Team Screen: 40 mins

2. Introduction Interview: 60 mins

3. Commercial Interview: 60 mins

4. Leadership and Principles interview: 60 mins

5. Meet the MD, Commercial: 30 mins

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.