Collections and Landlord/Tenant Administration Associate

The Collections and Landlord/Tenant Administration Associate oversees the day-to-day management of landlord/tenant litigation and collections activity across an assigned geographic portfolio that may include several different states. This role partners closely with community managers, regional staff, and outside local landlord/tenant counsel to ensure that non-payment and other landlord/tenant matters are initiated, tracked, and resolved consistently, accurately, and on schedule. The role reports to the Collections and Landlord/Tenant Administration Manager, within the Legal Department.

• →Directly own and manage a dedicated geographic portfolio of collections and landlord/tenant litigation matters.
• →Monitor all landlord/tenant litigation within the assigned geography from initiation through resolution.
• →Arrange and lead monthly update meetings with local landlord/tenant counsel to review case status and next steps across the portfolio.
• →Enter and maintain landlord/tenant case updates in the property management system on a timely and accurate basis.
• →Work with community managers, regional staff, and outside local landlord/tenant counsel to initiate non-payment legal proceedings against current tenants on a regular, consistent cadence, as well as holdover and other proceedings on an as-needed basis.
• →Serve as a first point of contact, together with the community manager, for outside landlord/tenant counsel on information requests and settlement negotiations.
• →Ensure consistency, timeliness, and compliance with company standards in the initiation, management and tracking of collections and landlord/tenant legal matters.
• →Identify trends or issues across the assigned geography and escalate to the regional operations staff and the Collections and Landlord/Tenant Administration Manger, as appropriate.
• →Monitor and report on portfolio KPIs (e.g., case aging, cycle time, and recovery rate) within their assigned geography.
• →Perform other duties as assigned.

BENEFITS: 

• →Generous employer contribution for Medical Insurance through Meritain Health. 

• →Employer Paid Vision Plans. 

• →Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• →12 paid Holidays. 

• →15 days of PTO. 

• →7 Sick days. 

• →Employer Paid Life Insurance. 

• →Flexible Spending Account. 

• →Nationwide Pet Insurance. 

• →Disability Insurance. 

• →Laser Correction Discount. 

• →Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• →Bachelor's degree required.
• →Minimum of two (2) years of prior paralegal or legal case management experience required; experience with landlord/tenant, eviction, or collections matters strongly preferred.
• →Experience with property management systems (e.g., Yardi, RealPage, or similar) preferred.
• →Strong organizational and case-management skills, with the ability to manage a high volume of active matters across multiple jurisdictions simultaneously.
• →Excellent written and verbal communication skills, with the ability to work effectively with outside counsel, community managers, and regional staff.
• →Sound judgment and discretion in handling sensitive tenant, legal, and settlement information.
• →Ability to work independently in a remote environment and manage competing deadlines across an assigned geography.