Digital Banking Product Manager

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you. 

• Own and maintain a single prioritized backlog for both consumer and business digital banking, clearly communicating what is being prioritized, why, and what isn’t moving forward.
• Translate member and business needs into clear business requirements, user stories, and acceptance criteria that can be configured and tested without further interpretation.
• Chair the digital banking intake and prioritization process, helping distinguish between true platform defects, enhancements, and training opportunities.
• Maintain a two- to four-quarter digital banking roadmap aligned with our broader digital strategy and available delivery capacity.
• Partner directly with our digital banking platform vendor, reviewing product roadmaps and release notes, evaluating new functionality, submitting enhancement requests, and representing FAIRWINDS in vendor user groups and advisory forums.
• Evaluate completed work against documented acceptance criteria and approve release scope before implementation.
• Define success measures for material digital banking changes before they are built and partner with the Digital Banking Performance Analyst to understand whether those changes delivered the intended results.
• Conduct member and business-member journey mapping and gather voice-of-member insights through surveys, focus sessions, and feedback from member-facing crewmembers.
• Partner with Compliance, Information Security, and Legal to ensure requirements account for regulatory, disclosure, security, and accessibility expectations, including Regulation E and WCAG 2.2 AA accessibility criteria.
• Develop business cases for custom development, including potential use of vendor APIs or software development kits, and move approved requests through the enterprise application development process.
• Maintain product documentation, including requirements, decision logs, and release notes.
• Serve as a key requirements decision-maker during platform conversions and participate in design, testing, and readiness activities.
• Escalate significant risks, unresolved defects, or delivery concerns with a clear explanation of the impact and a recommended path forward.

• You have a bachelor’s degree in business, finance, information systems, or a related field.
• You bring 4–6 years of experience in digital product management, business analysis, digital channel management, or a similar role within financial services.
• You have experience owning and prioritizing a product backlog and successfully moving platform changes through requirements, testing, and release.
• You’ve worked directly with a technology vendor on product roadmaps, enhancements, releases, or platform capabilities.
• You understand consumer and business digital banking capabilities such as online and mobile banking, digital account opening, bill pay, person-to-person payments, remote deposit, funds transfers, wires, ACH origination, entitlements, and cash management.
• You know how to write requirements and acceptance criteria that are clear enough to hold up during testing.
• You’re comfortable using data such as adoption, funnel performance, usage, and support volume to help inform product decisions.
• You’re comfortable making prioritization decisions and explaining the reasoning behind them, even when that means saying “not now” to competing requests.
• You can communicate the same decision effectively to executives, technical teams, business partners, and member-facing crewmembers.
• You’re collaborative, organized, curious, and comfortable balancing member experience, business priorities, regulatory requirements, and technology constraints.

A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package: 

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own.

About FAIRWINDS Credit Union
At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando, we’ve proudly served members for more than 70 years. Our mission - Changing members’ lives on the journey to Financial Freedom - guides every decision we make, and our vision is simple: Members financially free. Through The FAIRWINDS Way, we foster a culture built on integrity, accountability, and teamwork. We are also proud to be nationally endorsed by The Dave Ramsey Show as a trusted provider committed to financial wellness! We’re honored to be recognized as one of the Forbes 2024 Best-in-State Credit Unions and Orlando Business Journal’s Best Places to Work. Join a top workplace where your purpose matters, and your growth is supported every step of the way.