Senior Business Analyst – AI-Native Process Design

Faktion is an AI solutions and advisory company. We help organisations become AI-native, from strategy and process redesign to building and running custom AI solutions in production. We don't just advise on AI. We build it, and we use it every day in our own work.
What you'll do

• Map needs, bottlenecks and expectations of operational teams, customers and stakeholders through workshops, interviews, observation and data analysis

• Define the analysis approach, scope, hypotheses and decision criteria for complex, multidisciplinary questions

• Uncover root causes, dependencies and system impact across processes, data and applications

• Make conflicting interests, business rules and policy choices explicit so leadership can decide

• Model current and future end-to-end processes (BPMN), rethinking them around what AI, automation and data make possible, not just digitising what exists

• Pinpoint where AI adds real value and where human judgement must stay in the loop

• Translate business choices into business rules, functional specifications, acceptance criteria and change requests

• Ensure end-to-end consistency across processes, customer interactions, data flows and systems

• Use process, operational and customer data to build insights and business cases

• Define KPIs and success criteria with stakeholders, and measure the impact once solutions are live

• Lay out scenarios and trade-offs, and give a well-argued recommendation, including advice to rephase, refocus or stop an initiative

• Act as the link between business, operations, IT and our ML and software engineers

• Help shape roadmaps and priorities as a strategic sparring partner for directors, process owners and sponsors

• Take the content lead in implementation: planning, risk and dependency management, and coordinating functional and user acceptance testing

• Keep an eye on user, legal, ethical and security standards

• Coach business analysts, process managers and business experts in problem structuring, requirements engineering and process analysis

• Bring new methods and best practices to clients and to Faktion

• Help turn new solutions and propositions into compelling stories, and share your expertise at events and in our content

• 5+ years of experience in business analysis, process optimisation, digital transformation or a related consulting role, ideally in complex, service-driven operational environments

• Strong in process analysis and problem structuring, with hands-on BPMN and requirements engineering experience

• Comfortable with data: you back up your analyses with numbers and think in KPIs and impact

• A solid understanding of IT architecture and software delivery, and a broad grasp of what AI and automation can (and can't) do for a business. Hands-on experience with AI or data projects is a big plus

• A trusted advisor who influences decisions at leadership level and builds support across business and IT

• Results-driven, client-focused and a natural collaborator who shares knowledge and reconciles different views

• A master's degree in business, economics, business engineering, computer science or similar, or equivalent experience. Maturity counts more than diplomas

• Fluent in Dutch and English. Strong French is a significant plus