Workplace Manager

fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products.

As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on.

We're looking for a Workplace Manager to own the heartbeat of our San Francisco Headquarters. You’ll own end-to-end operations, level up the environment, and build the systems that help us scale. You'll report to the People and Culture Lead and work closely with IT, Finance, and leadership to keep operations running and the culture thriving.

• An always-ready office: clean, stocked, accessible, and welcoming to employees and guests every single day.
• Serve as the first point of contact for employees and guests, creating a welcoming, professional experience.
• Own daily office operations: shared space upkeep, inventory management, and pantry program.
• Manage incoming and outgoing mail, packages, and courier services; establish reliable processes for receipt, distribution, and outbound shipping.
• Manage relationships with building management and service vendors (janitorial, maintenance, repairs, security), including contracts and COIs.
• Oversee physical security and access processes (badge coordination, visitor workflows, vendor access, and compliance with building requirements).
• Partner with the IT/Security team to ensure office-facing systems (A/V, conference rooms, access workflows) function reliably.
• Own and manage the workplace and facilities budget, including tracking spend, processing invoices, and flagging variances.
• Serve as the office point of contact for health, safety, and emergency preparedness — including fire warden coordination, first aid supply management, and compliance with local regulations.
• Identify and implement process improvements that reduce friction and increase reliability.

• Support logistics for team onsites hosted in SF, including space setup, catering coordination, and on-the-ground execution.
• Track budgets, contracts, and feedback to continuously improve quality and efficiency.
• Support logistics and onsite execution for company offsites as needed.

• Support new hire onboarding logistics, including workspace setup.
• Maintain seating plans and manage desk moves, team reconfigurations, and workspace assignments.
• Anticipate workspace and supply needs (desks, chairs, monitors, meeting rooms, shared supplies) and coordinate procurement.
• Partner with the P&C lead to support office buildouts, expansions, and moves as needed.
• Support sustainability and waste programs (composting, recycling, and any ESG-related office initiatives), coordinating with building management and vendors as needed.

• 3–5+ years of experience in office management, workplace operations, facilities coordination, or a related role.
• Familiarity navigating the requirements of a Union building.
• Strong vendor management skills, including working through issues quickly and professionally.
• Excellent organizational habits and follow-through, with comfort juggling multiple requests at once.
• Experience bringing people together and creating space for culture in a rapidly changing environment.
• High attention to detail and pride in running a tight, welcoming office.
• Clear written and verbal communication skills.
• Calm under pressure, adaptable, and proactive about solving problems before they escalate.
• Availability and interest in being onsite in our San Francisco HQ five days a week.
• Availability to accommodate early or late hours as needed for events and onsite coordination.