Customer Service Representative - Signs and Visual Communications

Fl-Pompano Beach-mid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

by contacting customers when orders are ready for pickup, labeling and mailing marketing materials and follow-up letters when requested, delivering orders when needed,

Technical Tools

Customer Support SpecialistCustomer

Benefits:

Opportunity for advancement
Training & development
Bonus based on performance
Competitive salary

Under general direction, the Visual Communications Assistant assists the Center Manager/Franchise Partner in the administration of daily center operations.

RESPONSIBILITIES

Answer the phone and direct callers to the appropriate individual.
Copy and file documents, work orders, estimates, invoices, etc., as needed.
Assist the sales team as needed (i.e.: by contacting customers when orders are ready for pickup, labeling and mailing marketing materials and follow-up letters when requested, delivering orders when needed, making competitive “shopping” calls, etc.).
Maintain store appearance by vacuuming, emptying trash cans, cleaning counters and windows, straightening showroom, update in-store merchandising and keeping area neat.
Assist accounting by printing and calling the aging report customers, printing and mailing statements, making bank runs, and if requested, posting checks.
Order and manage office supplies; make sure departmental needs are met, that postage meter has postage, copier and FAX machine have paper, etc.
Assist Visual Communications Expert as needed (i.e.: contact vendors for pricing, shipping updates, minor project management, estimate follow-up, and customer services needs)
Serve as a production backup when needed.
Input data, fax, mail, copy and file. Manage incoming emails and redirect to appropriate staff member.

Participate in and practice the FASTSIGNS sales mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center. Serve as a backup for answering the phone if the franchise partner, manager and sales/service employees are busy assisting other customers. Assist at the front counter as needed. Understand the sales process enough to consult with customers to determine project needs and solutions.