Redress Pathways Associate

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of financial services in the UK.  

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The

Redress & Reporting Policy Department plays a vital role in shaping the FCA’s approach to consumer redress, compensation and claims management. The team leads on the policies that help ensure consumers are treated fairly when things go wrong and that effective protections are in place when firms fail.

Timeline:  

• Job advert close: 8th November 2026 at Midnight  

• CV Review/Shortlist: 10th November 2026

• Interviews: w/c 16th November 2026

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time  

• →Support the delivery of high-profile policy work on consumer redress, compensation and claims management, helping to improve outcomes for millions of consumers across the UK
• →Contribute to the design and development of policy proposals and public consultations, influencing the future regulatory landscape
• →Create clear, high-quality communications, briefings and responses for a wide range of internal and external stakeholders
• →Provide expert advice and guidance to colleagues, firms, consumer groups and industry bodies on complex consumer protection issues
• →Collaborate across the FCA and with key external partners to develop a joined-up approach to consumer redress and compensation, including in cases of firm failure
• →Build effective stakeholder relationships, supporting information sharing, regulatory cooperation and the delivery of key commitments
• →Leverage data and insights from firms, the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS) to inform policy decisions and strengthen consumer protection

• Prior experience of dealing with policy issues relevant to consumer protection in regulated industries
• Prior experience of working within Retail Financial Services

• Strong understanding of the FCA’s regulatory approach and commitment to delivering positive consumer outcomes
• Good knowledge of public policy development and the factors that shape effective regulatory decision-making
• Ability to analyse complex information, apply sound judgement and develop balanced, evidence-based recommendations
• Collaborative and adaptable approach, with the ability to contribute innovative ideas and solutions to regulatory challenges
• Excellent organisational skills, with the ability to manage competing priorities and deliver high-quality work to deadlines
• Strong written and verbal communication skills, with the ability to distil complex issues into clear, concise messages
• Confidence engaging with a range of internal and external stakeholders and acting as a credible representative of the FCA
• Knowledge of consumer redress and compensation frameworks, including relevant FCA rules, the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS)

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.