Technical Project Manager

The Customer Success Professional Services Team is responsible for leading the activation and post-activation for all Feedzai clients. We work cross-functionally across Feedzai and with our clients to collaborate and create seamless transitions throughout our client lifecycle. We take accountability, ownership and are tenacious as we execute strategies to help our clients achieve success. The challenges we tackle are complex, but we don't stop pushing forward until we overcome them. As a result, we're empowered to spark change every day, influencing the trajectory of our company and ourselves.

• Lead one or more projects by coordinating between external client(s) and internal cross-functional teams consisting of technical roles in a multicultural environment;
• Have a ‘leadership mindset’ - Lead a project from start to finish, working with teammates from strategy, business analysis, engineering and quality assurance. Shepherd the team through challenges and ambiguity; 
• Lead every aspect of the project including but not limited to budget, timeline/scope, resource capacity / allocation, change management. 
• Prepare and conduct project meetings with the clients, including Show and Tells, Product Demos, Scoping Workshops and Steering Meetings.
• Senior Stakeholder communication - present weekly meetings to clients and also Steering Committee meetings to Senior client stakeholder to communicate progress and risks at a Project & Program level and drive decisions
• Be ‘value driven’ - Ensure project roadmap supports the Customer Success team and business objectives to lead to ‘value’ beyond Delivery
• Risk management - Effectively assess project risks, both technical and non-technical in nature, and deploy mitigation plans, internally and with clients;
• Lead internal ceremonies - Dailies, Refinements and drive decisions and conclusions with cross-functional teams and leaders
• Consultative Mindset  - Learn over time the client’s considerations and advise them on the right solutions while managing expectations 
• Product - Our Product is key to the success of our clients. Learn the Product effectively and engage constructively and regularly with the Product team

• MSc or BSc degree in Computer Science, Engineering, Technology or a similar degree;
• One or more of the following certifications: PMP, CSM, PSM, CSPO, KMP;
• Willingness to travel 20% of the project time;
• Experience with the full Software Development Life Cycle (SDLC), managing fast-paced projects in both Agile (Scrum) and waterfall environments;
• Skills in leadership, adaptability, problem solving, and critical thinking;
• Be solution oriented, and when issues arise, be able to roll up sleeves and tackle them with a ‘get it done’ attitude;
• Ability to cultivate relationships with clients, while managing expectations and being able to push-back when necessary, to ensure the success of the project;
• Experience of managing projects for external clients;
• Experience leading large discovery workshops and project kick-offs;
• Experience with JIRA
  
  

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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