Business Analyst

About us 

At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.  

We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.  

But we don’t stop there.  

At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.   

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.  

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.  

• →Analyse, map, and redesign Sales & Marketing processes using lean principles to drive operational efficiency. 

• →Identify and implement process improvement opportunities across systems, workflows, and teams. 

• →Act as the business lead on system enhancements and new feature implementations across Salesforce, Marketo, Gong and related tools. 

• →Gather business requirements and translate them into technical specifications for system configuration or automation. 

• →Lead tool rationalisation initiatives, identifying overlaps and proposing streamlined, cost-effective solutions. 

• →Collaborate closely with Sales & Marketing, operations, and digital transformation teams to deliver integrated solutions. 

• →Facilitate cross-functional workshops to identify pain points and design future-state processes and systems. 

• →Develop and maintain comprehensive documentation for systems, processes, and standard operating procedures. 

• →Lead user training, onboarding, and change management activities to drive adoption and effective usage of tools. 

• →Monitor system performance and user feedback to identify enhancement opportunities. 

• →Stay current on trends in Sales & Marketing systems, process automation, and CRM innovation, bringing new ideas into the team. 

• Bachelor's degree in business Information Systems, or related field. 

• Experience working with CRM and marketing related systems (e.g. Marketo, Salesforce and Gong. 

• Proven experience leading or contributing to process improvement or transformation initiatives. 

• Strong understanding of finance processes and their interdependencies with systems. 

• Excellent analytical, problem-solving, and project management skills. 

• Strong communicator with the ability to engage both technical and non-technical audiences. 

• Knowledge of Lean Six Sigma or other process mapping tools/methodologies is a strong plus. 

For information on our recruitment process and how to verify communications from Fenergo, please visit our Careers page. 

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs.   

• Collaboration: Working together to achieve our best 

• Outcomes: Drive Success in every engagement  

• Respect: A collective feeling of inclusion and belonging 

• Excellence: Continuously raising the bar 

• Health insurance
• Annual leave plus, 3 company days
• Work From Home set-up allowance
• Exposure to our local wide partner community
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work-from-home policy, sports and social committee and much more
• Extensive training programs, through ‘Fenergo University' where you will be certified in all of the Fenergo products
• Opportunity to work on a cutting-edge Fintech Product, using the latest tools and technologies harnessing AI
• Defined training and role tracking to allow you to see and assess your own career development and progress