Front Gate Ambassador

Purpose of Role:

The Fairfield University Ambassador serves as a welcoming first point of contact for individuals arriving at the University’s front gate. Working from the gate booth under the direction of the Department of Public Safety, the Ambassador greets visitors, answers questions, provides directions, and assists with campus entry in accordance with University procedures. Through attentive, friendly, and professional service, the Ambassador helps students, employees, alumni, vendors, and guests feel welcome and navigate campus with confidence.

Duties and Responsibilities:

• Serve as a welcoming first point of contact at the University’s front gate, greeting students, employees, and visitors with professionalism and courtesy.
• Proactively offer assistance, answer questions, and help individuals reach their destinations, creating a positive first impression of Fairfield University.
• Provide accurate directions and information about campus buildings, offices, events, parking areas, and visitor procedures.
• Assist visitors with campus entry in accordance with University procedures, including confirming the purpose of visits and contacting University offices or hosts when necessary.
• Maintain familiarity with campus activities, scheduled events, parking arrangements, and temporary access changes to provide timely and helpful guidance.
• Communicate with Public Safety personnel regarding visitor needs, access questions, unusual activity, or concerns requiring additional assistance.
• Respond patiently and respectfully to questions or concerns, referring individuals to the appropriate University office when further assistance is needed.
• Maintain an attentive, professional presence and an orderly, welcoming front gate booth.

Required Qualifications:

• Strong communication skills and a friendly, professional manner.
• Dependable, punctual, and attentive.
• Ability to provide clear directions and courteous assistance.
• Basic telephone and computer skills.
• Ability to learn campus locations and visitor procedures.
• Sound judgment and discretion with sensitive information.
• Maintain a neat, professional appearance appropriate for a public-facing University representative (ambassador will be required to wear a red Fairfield University shirt or sweatshirt, provided by the University)

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate. 
 

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Eligible employees may receive health, dental, retirement, paid time off, tuition benefits, and other benefits according to institutional policy. Fairfield University Benefits