Customer Service - Mortgage Web Applications

FICS® is searching for an enthusiastic customer service member to join the Web Applications System Support team of employees who support its customers navigate through the online mortgage process.

A System Support team member at FICS is the first in line to provide high-quality web applications system support, to help disentangle the mortgage process for our clients. Each communication directly affects the efficiency of our customers’ operations and their success.

• Ability to convey patience and understanding to customers in person, over the phone and via e-mail.
• Technical acuity and interest in maintaining, troubleshooting, and improving web applications for optimized functionality and a prime user experience.
• A solid understanding of web application support best practices such as, how to prioritize issues, find and use strategies for gathering issue data, and by responding to customers in a prompt manner.
• Knowledge of testing web applications for quality and ease of use.
• Basic understanding of the most popular browsers and using an analytical approach in crafting testing scenarios.
• Exceptional verbal and written communication skills.
• Excellent interpersonal and presentation skills, as well as an eagerness to learn.
• Ability to manage multiple tasks, priorities, and deadlines without supervision.
• Valid Texas Driver License and Vehicle Liability Insurance