Customer Services Representative - Member Billing Department, Pivotal UK

JOB DESCRIPTION - Sept 2026

Customer Services Representative - Member Billing Department

InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles.

While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience.

PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything.

THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors. No rental desks, no hidden fees, just a smooth, first-class experience.

As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self-motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment.

A core focus of the role is supporting customers throughout their contract, including proactively following up on outstanding invoices and negotiating timely payments. Alongside this, you will support a range of administrative and operational tasks across the team, helping to ensure a seamless customer experience.

This role is mainly remote, with occasional visits to our Old Street (London) office.

• →Responding to customer enquiries via phone, email, and live chat
• →Resolving queries quickly and considerately 
• →Monitoring payments and chasing overdue customer invoices
• →Supporting departmental tasks such as invoice updates and processing third-party charges
• →Keeping clear and accurate records

• 2+ years’ experience in a customer service role
• A confident communicator who enjoys helping people
• Someone proactive, organised, and able to work independently
• Comfortable handling payment conversations and resolving issues
• Strong attention to detail
• Experience with CRM systems (Salesforce is a benefit, but not essential)