Front Desk Specialist & Client Greeter

As a Front Desk Specialist and Client Greeter, you'll be the welcoming face (and voice!) of Fieldstone Animal Inn, ensuring a seamless and positive experience for our clients and their beloved dogs. This is a crucial front-line position that combines exceptional customer service with essential administrative tasks.

• →Client Engagement: Greet clients warmly at their vehicles in all weather conditions, gathering important information about their dogs and efficiently relaying it to our pet technicians.
• →Customer Service Excellence: Provide outstanding service via phone and in-person, maintaining a professional demeanor, clear communication, and attentive listening skills.
• →Administrative Support: Accurately log dogs in and out, confirm client information, process payments, share email correspondence, ensure vaccine compliance, and assist with confirmation calls.
• →Team Collaboration: Work closely with pet technicians and other team members to ensure smooth operations and exceptional care for every dog.
• →Attention to Detail: Maintain a high level of accuracy in all tasks, from data entry to client interactions.

• Employment Type: Full-time.
• Experience: Customer service/admin experience preferred.
• Skills: Excellent communication, strong computer skills.
• Work Environment: Comfortable working outdoors in all weather.
• Availability: Must work weekends, holidays, and complete weekday training.
• Qualities: Genuine love for animals and dedication to their well-being.