Researcher, AI Evaluations

We’re hiring a Researcher, AI Evaluations to join AI Insights within Figma’s Research team. This is a senior individual contributor role with no direct reports, reporting to the AI Insights lead and working directly with AI Research within AI Platform. You’ll strengthen the team’s model, agent system, and evaluation work through hands-on studies, clear rubrics, and reliable measures of quality that reflect user needs, and your findings will guide model and product improvements.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

• →Own evaluation research for priority AI Research workstreams. Define quality criteria, design studies, analyze results, and recommend actions
• →Build rubrics, representative evaluation datasets, benchmarks, and quality thresholds that reflect user needs and expert design judgment
• →Work with AI Research and Modeling Platform engineers to integrate validated methods into repeatable evaluations and regression tests
• →Explain quality, failure patterns, and uncertainty. Recommend actions that guide model selection, model improvements, product priorities, and release decisions
• →Validate automated graders against human ratings, including LLM-as-judge methods that use a large language model to score outputs. Identify bias, gaps, and uncertainty
• →Connect user research with AI Research’s model development work. Share reusable methods, review work, and mentor peers

• 7+ years of experience in research, applied research, or a related field, with a proven track record of independently leading complex evaluation projects and delivering measurable impact
• Hands-on experience evaluating AI products, with demonstrated ability to translate evaluation findings into meaningful model and product improvements
• Expertise in designing human evaluations, scoring rubrics, datasets, and benchmarks, including measuring inter-rater agreement and validating automated graders
• Strong qualitative and quantitative research skills, with the ability to analyze data, interpret uncertainty, and draw actionable insights into model behavior and performance
• Excellent problem-solving and stakeholder management skills, with the ability to navigate ambiguity, prioritize risks, balance speed with rigor, and deliver recommendations that influence cross-functional decisions

• Experience integrating automated evaluations and regression testing into engineering workflows, with familiarity in tools such as Braintrust, LangSmith, DeepEval, or equivalent platforms
• Proven ability to develop scalable, reusable evaluation frameworks and drive the adoption of consistent quality standards across teams
• Background in product design, product management, data science, or engineering, with familiarity in Figma or similar design and developer tools
• Strong statistical expertise in sampling, significance testing, and agreement metrics, with experience conducting experiments or analyzing performance metrics for AI-powered features
• Advanced training in a quantitative or behavioral discipline, gained through formal education or equivalent hands-on experience

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. 

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.