Service Manager, Robot Technicians

United States·Santa Claramid

Other

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Quick Summary

Key Responsibilities

Service Operations: Lead daily service and repair operations, prioritizing work to maximize robot uptime and turnaround time across internal fleets and customer deployments. Team Leadership: Hire,

Requirements Summary

Bachelor's degree or equivalent experience. 5+ years of experience in a service-focused, field service, technical repair, or manufacturing environment, with 2+ years leading technician teams.

Technical Tools

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Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We are looking for a Service Manager to lead the team of technicians who diagnose, repair, and maintain our humanoid robots. You'll own day-to-day service operations, develop a high-performing technical team, and act as the voice of service quality for customers and engineering. This role is for a hands-on leader who wants to build a service business from the ground up as humanoids move into real-world deployment.

Responsibilities

~1 min read

→Robotics, EV, aerospace, or industrial automation service experience.
→Hands-on experience troubleshooting electromechanical systems, motors and actuators, batteries, sensors, or embedded electronics.
→Experience standing up a new service organization, field service program, or repair depot.