IS Workforce Manager (Resource Manager)

• Current work authorization for Canada is required for all openings.
• This is a full-time regular role.
• You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

The Project Governance Office (PGO) manages the portfolio of projects for Fidelity Investments Canada (FIC), focusing on prioritization efforts in order to meet FIC’s regulatory obligations and strategic business development, and ensure adequate capacity planning for Information Services (IS) and Business resources. The IS Workforce Manager drives solutions and strategies that

maximize effectiveness and efficiency in resource planning, forecasting and scheduling. The IS Workforce Manager will leverage organizational and analytical skills to outline the best use of time and resources to meet prioritized business needs within the technology portfolio of initiatives and

activities

• Establish and maintain IS resourcing models, including long and short-term forecasts, and ad hoc modeling to inform IS staffing, budgeting, workload distribution, strategic and tactical leadership decisions, and support achievement of IS objectives to serve the business.
• Provide IS resource recommendations and help influence decisions/outcomes while building and maintaining key relationships with IS leadership and other business departments.
• Understand IS workforce related processes in order to aggregate and analyze data to prepare and report trends and insights that inform decisions and strategies to allocate resources to priority projects or initiatives.
• Continuously improve processes and efficiencies including maintaining robust IS workforce management process documentation and communicating changes to appropriate audiences.
• Monitor IS resource allocations and performance against key IS activities and projects including identifying unexpected workload or staffing variations, and proactively reporting trends to assist IS management in addressing capacity issues and potential delays in delivering projects or initiatives.
• Support a wide variety of tasks and requests from IS Executives, Directors, Managers and business stakeholders including resource schedule change/move requests, resource forecasting by IS department / by project and cost-benefit analysis for options to augment current IS resourcing to meet business needs (e.g. contracting, professional services).
• Other duties as assigned.

• University degree (Accounting/Financial/Business Management) or equivalent experience.
• A minimum of 3 years’ experience.
• Expert resource management, capacity planning and forecasting for projects and activities.
• Strong organizational and planning skills.
• Excellent data analytics and problem-solving skills.
• Working knowledge of technology services, systems and project management methodologies.
• Excellent written and verbal communication / presentation skills; ability to demonstrate an understanding of business needs and interests and communicate the broader picture to all stakeholders.
• Effective relationship management, influencing, conflict resolution and change management skills
• Self-starter with the ability to pivot tasks quickly - prioritize and reprioritize to maintain effective and efficient operations as well as ensure expectations are properly managed.
• Expert in Microsoft Productivity Tools (O365, MS Office) work experience.

Certified Workforce Planning Professional (CWPP).

Banking or Finance industry related experience is preferred.

Experience with Tableau or other Data Visualization tool.  

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements. 

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference. 

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. 

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

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o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
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•    Great Place To Work® Certified 
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o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team