Fulfillment Coordinator - 1st Shift

United States·Romeovillemid

OtherCoordinator

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Quick Summary

Overview

Essential Job Functions Process (wave, print / organize paperwork and labels) customer orders. Run stock reports to check for product availability.

Technical Tools

OtherCoordinator

Process (wave, print / organize paperwork and labels) customer orders.

Run stock reports to check for product availability.

Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests, and post inventory records.

Research aging orders, provide update to Operations Team.

Complete productivity tracker (where applicable).

Follow up with other departments to ensure the service standards are being met.

Assure proper invoicing of accounts by verifying computer-generated invoices.

Maintain damage records and back-order logs.

Handle returned merchandise in an efficient manner and assure proper credit is given to customers.

Oversee all paperwork associated with orders and maintain the corresponding files.

Prepare reports concerning customer service activities.

Maintain current and accurate procedure book, which details the processing requirements for each account.

Answer phone calls and operate various types of office machines and computers necessary to perform duties.

Greet customers and visitors to the office.

Coordinate special and or last-minute shipping requests.

Maintain inventory accuracy. Perform inventory audits, record results and measure trends.

Complete billing per required company process

Track and Trace orders as required.

Duties, responsibilities, and activities may be assigned or changed from time to time.

Requirements

~1 min read

High School Education/GED and/or equivalent experience.

Experience working in warehouse or similar environment, prior experience within inventory, wave planning or customer service helpful.

Skills in planning, organizing, and juggling multiple priorities are required.

Ability to develop and maintain effective relationships.

Ability to follow procedures and work instructions. Attention to detail is helpful.

Ability to communicate effectively and with professionalism (both verbal and in writing).

Ability to operate office machinery including use of computer systems (such as Microsoft Word, Excel, and Windows) and learn customer software systems.

Ability to perform calculations involving adding, counting, subtracting, division and multiplication.

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Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers