Practice Manager II - Seneca Family Health

• Oversee the day-to-day operations of the practice and coordinate efficient departmental procedures that support effective, high-quality patient care.

• Provide leadership, supervision, mentoring, and direction to practice staff while promoting accountability, teamwork, and professional development.

• Foster a strong culture of customer service and lead by example in interactions with patients, providers, staff, and external partners.

• Optimize daily practice operations, including patient scheduling, registration, charge and cash posting, and coordination of services to maximize provider efficiency.

• Apply general knowledge of ICD-10 and CPT-4 coding and support accurate and efficient practice workflows.

• Collaborate with providers and staff to identify operational challenges and implement effective solutions.

• Work with staff and providers to develop and execute business plans that identify opportunities for new programs and services or improvements to existing services.

• Support initiatives designed to increase revenue, improve customer satisfaction, enhance clinical quality, and promote patient safety.

• Ensure patients are appropriately prepared for office visits and receive necessary education, follow-up, and coordination of care.

• Oversee appropriate follow-up related to prescriptions, pathology results, and other patient care needs.

• Ensure providers receive appropriate support during patient care and clinical procedures.

• Mentor and develop staff to strengthen appropriate clinical and operational skills.

• Assist with the development and implementation of processes consistent with Patient-Centered Medical Home (PCMH) principles.

• Assist with monitoring, tracking, and reporting progress toward established quality metrics.

• Develop and coordinate efficient procedures supporting Occupational Health and Workers’ Compensation activities.

• Ensure appropriate utilization of staffing, equipment, and other resources.

• Identify opportunities to improve operational efficiency, patient experience, and workflow.

• Perform other duties as assigned.

This is a leadership position within a dynamic healthcare practice. The Practice Manager must be comfortable balancing administrative responsibilities, staff supervision, provider support, patient service, and operational priorities while maintaining a strong focus on quality, safety, and patient satisfaction.

• Knowledge of physician office operations and physician billing.

• Experience creating and managing an operating budget.

• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

• Experience with Medent systems and patient scheduling.

• Knowledge of ICD-10 and CPT-4 coding.

• Experience in Occupational Health and/or Workers’ Compensation operations is desirable.

• Minimum: Bachelor’s degree in Business, Healthcare Administration, or a related field.

• Preferred: Master’s degree in Business Administration, Healthcare Administration, or a related field.

• Minimum of 3–5 years of experience in physician practice operations.

• Minimum of 3 years of supervisory experience.

• Experience with computerized patient scheduling.

• Demonstrated computer proficiency, including word processing, spreadsheets, presentation software, and electronic medical record (EMR) systems.

The successful candidate will demonstrate:

• Strong leadership and staff development skills

• Excellent verbal and written communication

• Exceptional organizational and time-management abilities

• Ability to effectively prioritize and multitask

• Strong problem-solving and decision-making skills

• Commitment to patient and customer satisfaction

• Collaborative approach to working with providers and staff

• Ability to identify and implement process improvements

• Understanding of healthcare practice operations and workflows

• Ability to effectively manage resources and support operational goals

• Professionalism, accountability, and attention to detail