Customer Experience Operations Intern

United StatesRemoteInternentry

Customer SuccessCustomer Experience

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FireMon is looking for a technically curious and motivated Customer Experience Operations Intern to support our CX Operations team. This internship is an opportunity to gain hands-on experience working across customer systems, analytics, AI initiatives, and operational processes within a fast-paced technology environment.

You’ll work alongside experienced professionals while contributing to projects that improve efficiency, customer experience, and operational visibility across the business.

Assist with managing and analyzing data across multiple platforms including CRM, CX, Support, and communication tools

Support CX leadership with operational initiatives, reporting, and AI-focused projects

Help optimize workflows and improve operational processes

Assist with integrations and automation efforts using APIs and webhooks

Contribute to reporting dashboards and data analysis using SQL and Python

Support the design of AI prompts and conversational logic for customer-facing chatbot experiences

Collaborate cross-functionally with teams across the organisation

Interest in Customer Experience, Operations, Data Analytics, or AI-driven technologies

Basic knowledge of SQL and/or Python

Familiarity with APIs, webhooks, or automation tools is a plus

Strong problem-solving mindset and attention to detail

Curious, proactive, and eager to learn